Database Systems Corp.
Home  |   Contact Us  |   About Us  |   Sign Up  |   FAQ

predictive dialers and crm software
computer telephony software predictive dialer

Automatic Call Distribution
Predictive Dialer
Autodialer Software
Automatic Telephone Dialer
Business Phone Systems
Message Broadcast

predictive dialers and crm software

Predictive Dialer
Predictive Dialing Software
Business Phone Systems
B2B Phone System
Auto Dialers
Predictive Dialers
Phone Dialers
Auto Dialer Software
Automatic Dialer Solutions
CRM Software Solutions
Predictive Dialer Software
Autodialer Software
Business Phone System
Automatic Phone Dialer
Telemarketing Autodialers
Call Center Phone Dialing
Progressiver Dialer
Automated Dialer
Telephone Dialers
Automatic Telephone Dialing
Voice Broadcasting Voice Message Broadcast Telephone Dialer Software Voice Broadcast Software Voice Broadcasting Autodialer

predictive dialers and crm software

DSC Tech Library

WIZARD Phone Systems

IVR systems interactive voice response This section of our technical library presents information and documentation relating to the WIZARD and PACER Phone systems. The PACER digital phone system supports T1 lines while the Wizard phone systems support analog phone lines. Both are PC based call center phone systems that are recognized as premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), Interactive Voice Response (IVR) and Voice Broadcasting have added a new dimension to the predictive dialer and auto dialer capabilities of these systems. These computer based dialing systems can perform various types of auto dialing campaigns simultaneously. These types include Predictive Dialing, Progressive Dialing, Preview Dialing and Dial on Demand.

WIZARD IVR and Voice Broadcasting

Add / Change Voice Broadcasting Campaigns

Voice Broadcast Configuration Menu

The administrator may create a new voice broadcast campaign by selecting the Add Voice Broadcast button from the above screen.

voice broadcasting ivr predictive dialer auto dialer

Defining A Voice Broadcast Campaign

The first screen that appears is the following dialog box that allows the administrator to define where in the WIZARD file system the voice broadcast campaign is to be stored. Each voice broadcast campaign is maintained on the WIZARD file system as a separate file.

voice broadcasting ivr predictive dialer auto dialer

A unique name must be associated with each voice broadcast campaign as well as an option description. A browse function is provided to assist the administrator in defining and identifying a unique campaign.

voice broadcasting ivr predictive dialer auto dialer

Defining Different Types of Voice Broadcast Campaigns

As mentioned above, there are three different types of voice broadcasting campaigns. The following screen appears allowing the administrator to define a specific type to this voice broadcast campaign:

voice broadcasting ivr predictive dialer auto dialer

The administrator is provided different screens to assist in the definition of each different voice broadcast campaign type.

Return To Manual Index