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DSC Tech Library
WIZARD Phone Systems
This section of our technical library presents information and documentation relating to the WIZARD and PACER Phone systems.
The PACER digital phone system supports T1 lines while the Wizard phone systems support analog phone lines. Both are PC based call center phone systems that are recognized as premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), Interactive Voice Response (IVR) and Voice Broadcasting have added a new dimension to the predictive dialer and auto dialer capabilities of these systems. These computer based dialing systems can perform various types of auto dialing campaigns simultaneously. These types include Predictive Dialing, Progressive Dialing, Preview Dialing and Dial on Demand.
WIZARD IVR and Voice Broadcasting
Add / Change Voice Broadcasting Campaigns
The administrator may create a new voice broadcast campaign by selecting the Add Voice Broadcast button from the above screen.
Defining A Voice Broadcast Campaign
The first screen that appears is the following dialog box that allows the administrator to define where in the WIZARD file system the voice broadcast campaign is to be stored. Each voice broadcast campaign is maintained on the WIZARD file system as a separate file.
A unique name must be associated with each voice broadcast campaign as well as an option description.
A browse function is provided to assist the administrator in defining and identifying a unique campaign.
Defining Different Types of Voice Broadcast Campaigns
As mentioned above, there are three different types of voice broadcasting campaigns. The following screen appears allowing the administrator to define a specific type to this voice broadcast campaign:
The administrator is provided different screens to assist in the definition of each different voice broadcast campaign type.
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