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DSC Tech Library
WIZARD Phone Systems
This section of our technical library presents information and documentation relating to the WIZARD and PACER Phone systems.
The PACER digital phone system supports T1 lines while the Wizard phone systems support analog phone lines. Both are PC based call center phone systems that are recognized as premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), Interactive Voice Response (IVR) and Voice Broadcasting have added a new dimension to the predictive dialer and auto dialer capabilities of these systems. These computer based dialing systems can perform various types of auto dialing campaigns simultaneously. These types include Predictive Dialing, Progressive Dialing, Preview Dialing and Dial on Demand.
WIZARD IVR and Voice Broadcasting
Start Voice Broadcasting Campaign
This function of the Voice Broadcasting Admin screen allows the administrator to start the actual voice broadcast function.
The administrator must first select the existing voice broadcast campaign from the list in the above screen by highlighting it and then push the Start Voice Broadcast button.
The following screen appears allowing the administrator to configure the voice broadcast parameters. This screen is also updated as the voice broadcast campaign proceeds.
Configure Times
The administrator can designate the time of day (on a per day basis) that a given voice broadcasting campaign can be executed.
The following screen appears allowing the adminstrator to set these parameters on a per run basis.
Configure Lines
The administrator can likewise designate the specific lines on the WIZARD phone system that are to be dedicated to this particular voice broadcast campaign.
The following screen appears allowing the adminstrator to set these parameters on a per run basis.
Options - Continuous Run Campaigns
The administrator can designate a voice broadcasting campaign to be a continuously running process. Thus, a voice broadcasting campaign can always be in operation, even when there are no phone numbers to be dialed. This type of campaign is continuously awaiting input, either from the systems administrator or from an external program which is feeding
phone numbers to the campaign. The following screen appears allowing the adminstrator to set these parameters on a per run basis.
The specific settings for a continuously running campaign are associated with the archiving and deletion of a phone number after the call has been placed by the WIZARD phone system. Phone numbers can be automatically archived or deleted as the calls are made.
Likewise, when phone numbers are automatically imported into this type of campaign, the numbers can be checked against the DNC file before being placed in the queue to be dialed.
Note: If a Voice Broadcast is set to 'Continuous Run' the file maintenance and import are done at midnight. If there are any active calls at midnight they will be dropped so the tables can be maintained.
If it is necessary to have calls continue through midnight an external process must add the files to Voice Broadcast table and the Continuous Run flag should be turned off to stop all automatic file maintenance.
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