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Universal Softphone Report
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Return Back to Softphone
CTI Soft Phone and Remote Agents
An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our CTI Software, combined with our PACER call center phone system, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent page.
Softphone and Online Reports
A key feature of our CTI software system is the ability to generate real time reports and graphs. This important measuring system helps you observe and control the performance of your call center and phone system with clear and meaningful displays. Graphs and charts of operational statistics let you measure the effectiveness of each user and campaign. Reports and graphs include both inbound and outbound statistics. The information contained in each of these reports can be downloaded into a spreadsheet format for individually customized reporting. A complete sample of the reporting capability of our CTI software can be seen by clicking on the graphic to your right.
Complete Systems from $9,995
DSC offers an affordable entry level predictive dialer phone system that utilizes analog phone lines. This 4 line predictive dialing system includes our WIZARD dialer and softphone or comes optionally with our comprehensive software development toolkit.
Predictive dialing campaigns can be developed using our WIZARD software setup utility or we can provide you with a custom predictive dialer campaign. These applications can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system.
Calling campaigns can be quickly developed that call numbers from a phone list and when contact is made with an individual, the call can be routed to your online agent or to a work from home employee. If an answering machine is detected, a different message could be left on the machine.
This entry level predictive dialer can be easily expanded by adding additional agent lines and software to support a small call center operation including complete CRM applications.
DSC provides voice broadcast software including our VB wizard development tool for creating voice broadcasting applications. This wizard guides you through each step when defining your VB applications. Comprehensive phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks.
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