Database Systems Corp.
Home  |   Contact Us  |   About Us  |   Sign Up  |   FAQ

predictive dialers and crm software
computer telephony software predictive dialer

CRM Applications
Direct Response Marketing Software
Contact Management Software
Phone Auto Attendant
Mortgage Marketing
Inbound Telemarketing Outbound Telemarketing
Mortgage Software
CRM Software Features
IVR Systems
Customer Service Software
CRM Solution & Call Center Software
Voice Broadcasting Service
Appointment Reminders
CRM Software Solutions
Application Software Development


CRM Application Software
Customer Experience Management
CRM Solutions
CRM Services
Windows CRM Solutions
CRM Software
Remote Agent CRM
CRM Vendor
Telemarketing Software
Direct Response Marketing
Direct Marketing Software
Computer Telephony CRM
Contact Center Software
Linux CRM SOftware
Customer Relationship Management
Telemarketing CRM
Call Center CRM
Virtual Call Center CRM
CRM Application Software
Software CRM Solution
Customer Care Software
Customer Service Software
Customer Support Software
Automated CRM Solution
CRM and Computer Telephony
Unix CRM Software
Customer Information Management
Computer Telephony CRM
Call Center Software
Contact Management Software
CRM Software Features

predictive dialers and crm software

DSC Tech Library

Customer Relationship Management

CRM Customer Relationship Management This section of our technical library presents information and documentation relating to CRM Applications and Customer relationship management software and products. Providing timely customer contact information is vital to maintaining successful business environment. Accurate information provided in an organized and thoughtful manner is the key to any business success. TELEMATION, our CRM and contact center software, was built on this foundation. The ability to modify your Customer Relationship Management software is just as important in this ever changing business environment. Our customer contact management and CRM call center software was developed initially with this concept. Our Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.

The following article relates to the CRM industry.

CRM ROI: Creating a Business Case
Page 4

By: Tom Pisello, Founder and CEO, Alinean


    Biting-off-more-than–you-can-chew: Instead, start with smaller, more focused CRM solutions, targeting a specific sales or services business function or group of users.

    Over Budget and behind schedule: According to CIO magazine, 49 percent of CRM projects are now targeted for completion in less than 12 months, and 70 percent within 18 months. Companies are significantly reducing project scope and implementing projects with tighter schedules and more reasonable budgets.(5)

    Poor user adoption: Ease of use and training are essential for users to understand and adopt the solution.

    Too-High Maintenance and Support: Maintaining CRM applications can be 40 percent of the original implementation’s labor and services. Weak or incomplete training almost always raises support costs.

    Isolation: Failure to use CRM data across multiple groups can severely hamper the achievement of key benefits.

    Garbage In/Garbage Out: Because CRM systems require so much data entry, users often put in placeholders, misguided estimates, or inaccurate information leading to poor analytical results and decision-making errors.

    Who needs tangible results?: Lack of measurement is one of the clear ROI-killers for CRM. Measurement of pre-project estimates and post-project standings is essential for success.

Page [1] [2] [3] [4] [5] Next

Tom Pisello, Founder and CEO, Alinean

Tom Pisello has been helping companies get more business value from IT investments for 15 years. He is founder and CEO of Alinean, which specializes in software, methodologies and tools for evaluating, presenting and measuring the value of IT investments through the use of benchmarking and ROI analysis.

Tom holds several software patents, is a regular contributor to many technology publications, is a featured speaker at major IT and management conferences, and has written several books on ROI and TCO analysis; his most recent is "IT Value Chain Management - Maximizing the ROI from IT Investments.”