Customer Relationship Management

This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products. Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.

TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.

Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.

To develop new or upgrade legacy applications for today’s network environments, the NDK components TRANSACT, FASTPlus, EZTRAN, and THIN CLIENT are required as a minimum. A copy of the THIN CLIENT is required for each PC accessing the final application. The NDK / Server software component 

Tailoring TELEMATION to specific Company  needs does not require a staff of programmers. Instead, Telemation was designed to be modified by non programmers. Users can modify TELEMATION to give any call center the look and feel it requires, and yet be easily supported by DSC. Included in the development option are the components: TRANSACT, a menu, screen and file definition system; TRANSWRITER, a report and display writing system; FASTPlus, a high performance file access system; EZTRAN, an easy to use logic and flow control language. With these tools users can add custom modules to TELEMATION or develop new applications. For more information see Network Development Kit.