DSC Tech Library
This section of our technical library presents information and documentation relating to CRM Solutions and Customer relationship management software and products. Providing customer service is vital to maintaining successful business relationships. Accurate and timely information provided in a professional manner is the key to any business and service operation.
Our CRM software application TELEMATION, was developed with this in mind. But the ability to change is just as important in this ever changing business environment.
Telemation call center software was designed from the very beginning for this environment.
Many call center managers, with unique and changing requirements, have chosen and continue to use our CRM software as their solution of choice.
Our contact center CRM solution is ideally suited for call center service bureaus.
CRM Hardware Technology
The following is an extract from the article "New Advances in the Hard Side of CRM" by Jim Dickie from CRM Magazine:
"For most of us, myself included, when we think of CRM we envision software tools--opportunity managers, proposal generators, marketing portals, etc. But when I recently upgraded my personal computer, I got a firsthand lesson in why this is not always the case.
Each year I get a new PC, not because there is anything wrong with my current unit, but because I want the latest and greatest box. Most upgrades just give me more of what I already have--more RAM, more disk, faster DVD--but not this time. Based on a colleague's suggestion, I purchased a pen-based LifeBook Tablet PC from Fujitsu.
For those of you who are not aware of these units, Microsoft has been spearheading an initiative with about a dozen hardware manufacturers to bring to market PCs that use a pen as not only a data entry tool, but also as a navigation device. Think of it as a PDA on steroids.
Having seen a previous generation of these units bomb in the early 90s, I was initially skeptical of what possible value Tablet PCs could provide over a standard PC. But after a few weeks of using the system, I am convinced that I will not only never buy another PC without this capability, I also believe that Tablet PCs should be the box of choice for any mobile sales rep.
Why such a bold claim? Well, let's look at how useful traditional PCs are to mobile salespeople today. What percent of the time do you think reps use their PCs on sales calls? We did a study for a company last year and found it was 2 percent of the time--when they were giving a Microsoft PowerPoint presentation. The rest of the time the unit stayed in the case or in the car.
So what do reps use virtually all the time during customer meetings? A spiral notebook to take notes on what happened on the call. And when they fill up that notebook, they put it on the shelf at the office, and start filling up another one. The Tablet PC changes all of that, with a killer app called Microsoft Office OneNote....."
To review the entire article, visit
www.destinationcrm.com and locate the article entitled
"New Advances in the Hard Side of CRM".