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predictive dialers and crm software
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CRM Applications
Customer Support Software
Direct Response Marketing Software
Contact Management Software
Phone Attendant
Mortgage Marketing
Inbound Telemarketing Outbound Telemarketing
Mortgage Software
CRM Software Features
IVR Software
CRM Software Solutions
Telemarketing Call Center
Voice Broadcasting Service
Appointment Reminders

predictive dialers and crm software

DSC Tech Library

Customer Relationship Management

CRM Customer Relationship Management This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products. Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.

TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.

Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.

CRM Software Features


TELEMATION provides critical security against unauthorized access. All functions and data files can be protected. Users control access by assigning security privileges to agents. The security codes grant or deny access according to assigned security levels.

Agent Login

Before entering TELEMATION, each agent must enter a valid user ID and password. Once validated, the agent is granted access to only those functions permitted within the prescribed security level.

Users can also assign TELEMATION screens a privilege level. Thus, screens with sensitive data can be accessed only by agents with the appropriate privilege.