DSC Tech Library
Customer Relationship Management
This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products.
Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.
TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.
Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.
CRM Software Features
Data Transport and Conversion
Many call centers obtain prospect data, such as mailing lists, from outside computer
sources. With TELEMATION, users can easily convert data from other systems. Likewise,
users can export information from TELEMATION to other systems. No more hassles getting data in
and out of this system! Users can provide data to other departments or companies in formats
that match their systems import/export requirements.