DSC Tech Library
Customer Relationship Management
This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products.
Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.
TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.
Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.
CRM Software Features
One of the most flexible components of TELEMATION is the reporting system.
Users can produce
accurate, timely, and meaningful reports from large volumes of data. TELEMATION
already includes many standard reports users typically require. Reports can also
be generated via ad hoc methods.
TRANSWRITER gives even greater control over the reporting process. Users can tailor
standard reports or create new reports in just minutes. These reports can be installed
under TELEMATION and may be executed at the touch of a key.