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predictive dialers and crm software
computer telephony software predictive dialer

CRM Applications
Customer Support Software
Direct Response Marketing Software
Contact Management Software
Phone Attendant
Mortgage Marketing
Inbound Telemarketing Outbound Telemarketing
Mortgage Software
CRM Software Features
IVR Software
CRM Software Solutions
Telemarketing Call Center
Voice Broadcasting Service
Appointment Reminders

predictive dialers and crm software


DSC Tech Library

Customer Relationship Management

CRM Customer Relationship Management This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products. Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.

TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.

Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.



CRM Software Features

Statistics

Statistics are critical to most call centers, especially if the agent is compensated based upon sales performance. TELEMATION monitors agent performance and provides accurate statistics reporting.

With TELEMATION, users can track virtually every keystroke entered by the agent. Reports are generated from a statistics journal that shows the average phone calls per hour, length of calls, number of successful calls, orders received and much more.