DSC Tech Library
Customer Relationship Management
This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products.
Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.
TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.
Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.
CRM Software Features
Scripts and Prompts
One of the most comprehensive functions of TELEMATION is its scripting capability.
Using a predefined script, the agent recites sales presentations and product descriptions,
or narrates questions for surveys.
Scripts are easily created and maintained under TELEMATION. Users build simple
to complex scripts merely by filling in the blanks and entering text on the screen. Scripts
can be created and "locked-in" for a specific campaign. There is no limit to the
number of scripts.