Database Systems Corp.
Home  |   Contact Us  |   About Us  |   Sign Up  |   FAQ

predictive dialers and crm software
computer telephony software predictive dialer

CRM Applications
Customer Support Software
Direct Response Marketing Software
Contact Management Software
Phone Attendant
Mortgage Marketing
Inbound Telemarketing Outbound Telemarketing
Mortgage Software
CRM Software Features
IVR Software
CRM Software Solutions
Telemarketing Call Center
Voice Broadcasting Service
Appointment Reminders

predictive dialers and crm software


DSC Tech Library

Customer Relationship Management

CRM Customer Relationship Management This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products. Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.

TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.

Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.



CRM Software Features

Scripts and Prompts

One of the most comprehensive functions of TELEMATION is its scripting capability. Using a predefined script, the agent recites sales presentations and product descriptions, or narrates questions for surveys.

Scripts are easily created and maintained under TELEMATION. Users build simple to complex scripts merely by filling in the blanks and entering text on the screen. Scripts can be created and "locked-in" for a specific campaign. There is no limit to the number of scripts.