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predictive dialers and crm software
computer telephony software predictive dialer

CRM Applications
Customer Support Software
Direct Response Marketing Software
Contact Management Software
Phone Attendant
Mortgage Marketing
Inbound Telemarketing Outbound Telemarketing
Mortgage Software
CRM Software Features
IVR Software
CRM Software Solutions
Telemarketing Call Center
Voice Broadcasting Service
Appointment Reminders

predictive dialers and crm software

DSC Tech Library

Customer Relationship Management

CRM Customer Relationship Management This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products. Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.

TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.

Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.

CRM Software Features

Literature and Mass Mail

One of the key activities an agent performs is the distribution of literature to a prospect. TELEMATION includes complete literature fulfillment. The system automatically generates a "pick list" of requested brochures or pamphlets, and prints a personalized cover letter and a mailing label with the prospect's name and address.

Another feature of TELEMATION is the Mass Mail system. Similar to the literature processing for an individual prospect, this function lets the agent identify prospects to receive a literature packet. Prospects can be selected using any criteria.