DSC Tech Library
Customer Relationship Management
This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products.
Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.
TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.
Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.
CRM Software Features
Literature and Mass Mail
One of the key activities an agent performs is the distribution of literature to a
prospect. TELEMATION includes complete literature fulfillment. The system automatically
generates a "pick list" of requested brochures or pamphlets, and prints a
personalized cover letter and a mailing label with the prospect's name and address.
Another feature of TELEMATION is the Mass Mail system. Similar to the literature
processing for an individual prospect, this function lets the agent identify prospects to
receive a literature packet. Prospects can be selected using any criteria.