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DSC Tech Library
Customer Relationship Management
This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products.
Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.
TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.
Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.
CRM Software Features
Contact History
A powerful and useful function of TELEMATION is the automatic contact history
feature. It provides useful information about a customer's previous contacts. Call History
can be recorded for virtually any activity performed by the agent. Call history is one of the most important functions that a CRM product can perform because it provides continuity between
calls. When your agents are handling calls from many different prospects and customers, it would be virtually impossible to remember the key events that occurred during prior calls without a well
thought out call history program.
Automatic Call History
Using Telemation, call events can be automatically recorded without agent intervention. Just the fact that a customer has called can be automatically recorded in call history. Plus your CRM application
can be developed where not only is call history recorded, but call statistics as well can be saved including the amount of time that the caller was on the phone with your agents. Other automatic call history
recordings could include call disposition statusing, order entry information, etc.
Manual Call History Recording
Besides automatic call history, Telemation can let your agents manually type in additional notes and information regarding a call. All call history can be retrieved by date, time, agent who handled the call and disposition statusing of the call.
Contact Database System Corp.
For further information regarding our Telemation CRM software including our Call History feature, contact Database Systems Corp. today.
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