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DSC Tech Library
Customer Relationship Management
This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products.
Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.
TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.
Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.
CRM Software Features
Follow-up Date Calculation
Agents can retrieve groups of customers through its call-queuing mechanism. Customers
may be assigned follow-up dates and times, and the agent may select one of several methods
to create a queue of customers to be serviced or contacted during the day. Custom
follow-up methods can also be implemented within TELEMATION to fit many specific needs.
Any number of follow-up dates may be managed by TELEMATION. This allows different groups
within the same organization to contact customers at different times for various reasons.
This feature automatically compensates for holidays and weekends based upon custom
parameters.
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