DSC Tech Library
Customer Relationship Management
This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products.
Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.
TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.
Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.
CRM Software Features
The Appointment Scheduling module is included to help the agent schedule
calls or visits for a sales organization. The agent may view each sales representative's
upcoming calendar to eliminate schedule conflicts. TELEMATION automatically handles
holidays and vacation days, as well as event scheduling such as seminars.