DSC Tech Library
Customer Relationship Management
This section of our technical library presents information and documentation relating to CRM Solutions and customer relationship management software and products.
Providing timely customer service information is vital to maintaining a successful business. Accurate information provided in an organized and thoughtful manner is key to business success.
TELEMATION, our CRM and contact center software, was originally built on this foundation. The ability to modify Customer Relationship Management software is important in this ever changing business environment.
Telemation Customer Relationship Management solution and contact center software is ideally suited for call centers throughout the world.
CRM Software Features
Users can develop and administer more than one marketing campaign at a time. This is
useful when different groups of agents are contacting different customers or prospects at
the same time. Thus, marketing may be engaged in a new sales campaign while customer
service is handling support questions and finance is calling on past due accounts. Each
campaign may use its own database or share the same company or contact information.