Voice Recognition Software Applications

Call center phone systems from Database Systems Corp. feature Interactive Voice Response (IVR) capability enriched by Automatic Speech Recognition software (ASR). Other features include predictive dialing, ACD, and digital call recording. Our IVR system front ends our phone system and collects data from a caller, providing useful information back to this individual. Our Voice Broadcasting system calls individuals, playing a message that may contain information stored in a database.

The IVR and Voice Broadcast systems could fulfill this call function on its own or transfer the call to one of your agents. Likewise it can dial an outside phone number, transferring the call to a third party. This is all enhanced by our voice recognition software capability that accepts caller voice input and converts it to text for processing and storage. Practical applications include accepting menu responses, account id information, etc. The potential application of this voice to text software is limitless!

Our IVR and Voice Broadcasting systems give your organization a 24 by 7 capability, collecting around-the-clock information from your callers using this voice recognition software. By responding to prompts provided by our IVR system, callers can now receive any information you choose to make available through our ASR speech recognition software application. Call centers in particular can become instantly more productive by letting the phone system collect caller information and by determining the best service representative to handle other requests.

IVR Service with Voice Recognition Software

Our award winning IVR system and PACER phone system with ASR software may be purchased, or we can provide your organization IVR or Voice Broadcast Outsourcing at our own IVR call center. This "Try before you buy" option lets you test market any toll free campaign quickly, and if successful, you can very easily bring this application in-house. This also is a very cost effective alternative to acquiring your own phone system if your call volume and activity does not warrant the expense of a new phone installation.

PACER Phone System Demonstrations

Database Systems Corp. has prepared a full length presentation of our PACER phone system with IVR and ASR speech recognition software features that you can easily download and view. Included in this presentation are several different phone campaign demonstrations along with an explanation of our IVR and online reporting. This presentation includes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web integration. Simply click on the image to your right to start the download process of our PACER and IVR Demonstration.

The Benefits of IVR with Speech Recognition Systems

IVR systems with Speech Recognition software can enhance a call center by:

• Supporting Complete 800 number inbound service
• Extending hours of operation (24 by 7)
• Automating routine tasks thereby freeing agents to
  concentrate on more complex service requests
• Speeding response times to callers
• Expanding call capacity faster and at a lower cost
• Providing multi-lingual support with Voice Recognition converter
• Reducing the cost of call center agent turnover

"OPEN" IVR with Voice Recognition Software

Most IVR systems are built into the phone system or are self contained programs running on a separate system, allowing limited access to outside applications. PACER Interactive Voice Response systems operate in a client/server environment and the script that controls our IVR and Speech Recognition systems can be developed on the Pacer Phone System, on a system residing on the same network as the Pacer, or even on a system that resides on the Internet. This program can run on the same server that contains your data and application programs. There are several advantages to using this technique. IVR applications now have complete access to all the information available to your existing database programs. The IVR system can perform functions such as dealer lookup, account update, or information access, and simply pass the results back to the PACER phone system to be played to the caller.

IVR applications can be developed using traditional programming languages such as C, C++, or even COBOL through a rich set of IVR and Speech Recognition software API’s. We also provide you with our own IVR software scripting language called EZTRAN (which runs on Windows, Unix, or Linux) for the development of IVR speech enabled applications.

XML Push Automatic Phone Messaging

The PACER IVR and Voice Broadcasting system fully supports XML Push client/server applications. Application servers can now send XML protocol messages to our PACER phone system to automatically dial a number and play a recorded message. Text messages can be transmitted and converted to a voice message using our Text To Speech software. Multiple phone numbers can be transmitted as well as multiple messages, with touchphone response and call transfer capability.

IVR Applications using Speech Recognition Software

These are just a few applications for IVR systems with voice recognition software:

• Voice To Text for Menu Navigation
• Satisfaction Surveys
• Employee Benefit Surveys
• Market Research Surveys
• Message and Recording Services
• Locator Services
• Customer Service
• Literature Fulfillment
• Employee Testing and Evaluation
• Order Entry
• Speech To Text Data Collection
• Credit Card Processing
• Order Status
• Voice Mail
• Inventory Confirmation
• Account Status
• Lead Generation & Capture
• Phone Contests and Opinion Polls

Professional Voice Recording

To achieve the maximum results from your IVR and speech recognition system programs, consider using our professional voice recording services. We have contracted with several professional voice talents that you can sample by visiting our Voice Overs and Voice Over Talent web page. These services can be provided to you at affordable prices and can put a finishing touch on your call campaign. The voice recordings can be produced in minimal time at a professional recording studio.

Features of our IVR and ASR System

Click to Run Sample Reports

Contact DSC to learn more about our ASR software converter and speech recognition system.