WIZARD Phone Systems

This section of our technical library presents information and documentation relating to the WIZARD and PACER Phone systems. The PACER digital phone system supports T1 lines while the Wizard phone systems support analog phone lines. Both are PC based call center phone systems that are recognized as premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), Interactive Voice Response (IVR) and Voice Broadcasting have added a new dimension to the predictive dialer and auto dialer capabilities of these systems. These computer based dialing systems can perform various types of auto dialing campaigns simultaneously. These types include Predictive Dialing, Progressive Dialing, Preview Dialing and Dial on Demand.

The Channel Query function of the WIZARD phone system lets an administrator monitor a specific line on the dialer. This is a powerful tool that enables the administrator to simply view the activity of the outbound dialer or view the status of inbound calls.

If the WIZARD phone system is configured with a station card, the administrator can actually attach to a specific line and listen to a conversation or hear the message as it is played to the call recipient or answering machine.

With or without a station card, the administrator can likewise select a line and perform an outbound dial on that line. This may be helpful when testing the status of any given phone line.