DSC Tech Library
WIZARD Phone Systems
This section of our technical library presents information and documentation relating to the WIZARD and PACER Phone systems.
The PACER digital phone system supports T1 lines while the Wizard phone systems support analog phone lines. Both are PC based call center phone systems that are recognized as premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), Interactive Voice Response (IVR) and Voice Broadcasting have added a new dimension to the predictive dialer and auto dialer capabilities of these systems. These computer based dialing systems can perform various types of auto dialing campaigns simultaneously. These types include Predictive Dialing, Progressive Dialing, Preview Dialing and Dial on Demand.
WIZARD IVR and Voice Broadcasting
CONFIGURATION MENU > IVR Configuration
The IVR configuration allows the systems administrator to define the location of Voice Broadcasting and IVR programs. These programs can be defined to execute from the WIZARD dialer PC, from a Windows or Linux server maintained on the local area network, or from a Windows or Linux server accessible on the Internet. This gives the greatest amount of flexibility when creating a voice broadcast and IVR computing environment.
The following dialog box appears below:
The WIZARD is initially configured to run IVR and Voice Broadcast programs from the local system. This can be modified by the administrator.
The Error DNIS is the Default DNIS program that is run whenever an error is encountered with a custom IVR or Voice Broadcast program and control of execution cannot be passed to these programs. As shipped, this program is provided by Database Systems Corp. but may be modified by the administrator as well.
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