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predictive dialers and crm software
computer telephony software predictive dialer

Automatic Call Distribution
Predictive Dialer
Autodialer Software
Automatic Telephone Dialer
Business Phone Systems
Message Broadcast

predictive dialers and crm software

Predictive Dialer
Predictive Dialing Software
Business Phone Systems
B2B Phone System
Auto Dialers
Predictive Dialers
Phone Dialers
Auto Dialer Software
Automatic Dialer Solutions
CRM Software Solutions
Predictive Dialer Software
Autodialer Software
Business Phone System
Automatic Phone Dialer
Telemarketing Autodialers
Call Center Phone Dialing
Progressiver Dialer
Automated Dialer
Telephone Dialers
Automatic Telephone Dialing
Voice Broadcasting Voice Message Broadcast Telephone Dialer Software Voice Broadcast Software Voice Broadcasting Autodialer

predictive dialers and crm software

DSC Tech Library

WIZARD Phone Systems

IVR systems interactive voice response This section of our technical library presents information and documentation relating to the WIZARD and PACER Phone systems. The PACER digital phone system supports T1 lines while the Wizard phone systems support analog phone lines. Both are PC based call center phone systems that are recognized as premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), Interactive Voice Response (IVR) and Voice Broadcasting have added a new dimension to the predictive dialer and auto dialer capabilities of these systems. These computer based dialing systems can perform various types of auto dialing campaigns simultaneously. These types include Predictive Dialing, Progressive Dialing, Preview Dialing and Dial on Demand.

WIZARD IVR and Voice Broadcasting

predictive dialer auto dialer


The IVR configuration allows the systems administrator to define the location of Voice Broadcasting and IVR programs. These programs can be defined to execute from the WIZARD dialer PC, from a Windows or Linux server maintained on the local area network, or from a Windows or Linux server accessible on the Internet. This gives the greatest amount of flexibility when creating a voice broadcast and IVR computing environment. The following dialog box appears below:

predictive dialer auto dialer

The WIZARD is initially configured to run IVR and Voice Broadcast programs from the local system. This can be modified by the administrator.

The Error DNIS is the Default DNIS program that is run whenever an error is encountered with a custom IVR or Voice Broadcast program and control of execution cannot be passed to these programs. As shipped, this program is provided by Database Systems Corp. but may be modified by the administrator as well.

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