WIZARD Phone Systems

This section of our technical library presents information and documentation relating to the WIZARD and PACER Phone systems. The PACER digital phone system supports T1 lines while the Wizard phone systems support analog phone lines. Both are PC based call center phone systems that are recognized as premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), Interactive Voice Response (IVR) and Voice Broadcasting have added a new dimension to the predictive dialer and auto dialer capabilities of these systems. These computer based dialing systems can perform various types of auto dialing campaigns simultaneously. These types include Predictive Dialing, Progressive Dialing, Preview Dialing and Dial on Demand.

The Dialing Rules dialog box allows the systems administrator to customize the configuration of the WIZARD system for the local dialing environment. These rules are honored during all dialing functions including voice broadcasting, press through dialing plus auto and manual dialing functions associated with Telemation (CRM Software). Normally, all numbers dialed by the WIZARD phone system are 10 digit numbers plus the "1" for long distance. However, since local numbers may be dialed or numbers that do not require a "1" as a prefix, this configuration step is necessary.

The first entry is the local area code where the dialer is located. If a phone number contains 10 digits (Area Code, Prefix and Number) and the area code matches the "Local Area Code", the area code is stripped from this number. Thus, only 7 digits are dialed.

If the number contains 11 digits including the "1" prefix, the "Local Area Code" check is ignored and all 11 digits are passed to the dialer.

Other options include the identification of other area codes that do not require a "1" prefixing the number, but do require the area code be included in the number. In this case, 10 digits are dialed without the preceding "1".