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predictive dialers and crm software
computer telephony software predictive dialer

Automatic Call Distribution
Predictive Dialer
Autodialer Software
Auto Dialer Phone System
Automatic Telephone Dialer
Business Phone Systems
Auto Attendant

predictive dialers and crm software

Predictive Dialer
Predictive Dialing Software
Business Phone Systems
B2B Phone System
Auto Dialers
Predictive Dialers
Phone Dialers
Auto Dialer Software
Automatic Dialer Solutions
CRM Software Solutions
Predictive Dialer Software
Autodialer Software
Business Phone System
Automatic Phone Dialer
Telemarketing Autodialers
Call Center Phone Dialing
Progressiver Dialer
Automated Dialer
Telephone Dialers
Automatic Telephone Dialing
Voice Broadcasting Voice Message Broadcast Telephone Dialer Software Voice Broadcast Software Voice Broadcasting Autodialer

predictive dialers and crm software

DSC Tech Library

WIZARD Phone Systems

IVR systems interactive voice response This section of our technical library presents information and documentation relating to the WIZARD and PACER Phone systems. The PACER digital phone system supports T1 lines while the Wizard phone systems support analog phone lines. Both are PC based call center phone systems that are recognized as premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), Interactive Voice Response (IVR) and Voice Broadcasting have added a new dimension to the predictive dialer and auto dialer capabilities of these systems. These computer based dialing systems can perform various types of auto dialing campaigns simultaneously. These types include Predictive Dialing, Progressive Dialing, Preview Dialing and Dial on Demand.

WIZARD IVR and Voice Broadcasting

predictive dialer auto dialer


The Dialing Rules dialog box allows the systems administrator to customize the configuration of the WIZARD system for the local dialing environment. These rules are honored during all dialing functions including voice broadcasting, press through dialing plus auto and manual dialing functions associated with Telemation (CRM Software). Normally, all numbers dialed by the WIZARD phone system are 10 digit numbers plus the "1" for long distance. However, since local numbers may be dialed or numbers that do not require a "1" as a prefix, this configuration step is necessary.

The first entry is the local area code where the dialer is located. If a phone number contains 10 digits (Area Code, Prefix and Number) and the area code matches the "Local Area Code", the area code is stripped from this number. Thus, only 7 digits are dialed.

If the number contains 11 digits including the "1" prefix, the "Local Area Code" check is ignored and all 11 digits are passed to the dialer.

Other options include the identification of other area codes that do not require a "1" prefixing the number, but do require the area code be included in the number. In this case, 10 digits are dialed without the preceding "1".

predictive dialer auto dialer

The system administrator can also designate certain prefix area codes that need specialized "pre-dial" characters inserted in the dial string before the actual number is dialed. This could be a "9" for outside line or any other localized required prefix.

Customized dialing rules can likewise be inserted by the administrator for specific phone number prefixes.

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