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predictive dialers and crm software
computer telephony software predictive dialer

Automatic Call Distribution
Predictive Dialer
Autodialer Software
Automatic Telephone Dialer
Business Phone Systems
Message Broadcast

predictive dialers and crm software

Predictive Dialer
Predictive Dialing Software
Business Phone Systems
B2B Phone System
Auto Dialers
Predictive Dialers
Phone Dialers
Auto Dialer Software
Automatic Dialer Solutions
CRM Software Solutions
Predictive Dialer Software
Autodialer Software
Business Phone System
Automatic Phone Dialer
Telemarketing Autodialers
Call Center Phone Dialing
Progressiver Dialer
Automated Dialer
Telephone Dialers
Automatic Telephone Dialing
Voice Broadcasting Voice Message Broadcast Telephone Dialer Software Voice Broadcast Software Voice Broadcasting Autodialer

predictive dialers and crm software

DSC Tech Library

WIZARD Phone Systems

IVR systems interactive voice response This section of our technical library presents information and documentation relating to the WIZARD and PACER Phone systems. The PACER digital phone system supports T1 lines while the Wizard phone systems support analog phone lines. Both are PC based call center phone systems that are recognized as premier inbound and outbound computer telephony systems. Features such as automatic call distribution (ACD), Interactive Voice Response (IVR) and Voice Broadcasting have added a new dimension to the predictive dialer and auto dialer capabilities of these systems. These computer based dialing systems can perform various types of auto dialing campaigns simultaneously. These types include Predictive Dialing, Progressive Dialing, Preview Dialing and Dial on Demand.

WIZARD IVR and Voice Broadcasting

predictive dialer auto dialer

CONFIGURATION MENU > Station Configuration

Music On Hold Configuration

If the WIZARD phone system requires music on hold when the IVR program is waiting to connect the caller to another number (or while performing other functions that may take time to complete), a station card is required. This card must be configured for Music On Hold (currently the minimum station card has 8 slots available). You can define which of the 8 lines is to be used for Music On Hold.

predictive dialer auto dialer

In the above example, the 8th line (108) is defined for Music On Hold and is connected to your audio device for this purpose. The audio device can be a CD player, radio, or a recorder with a custom message.

The other options listed in this dialog box are for configuring call agents and supervisors that are connected to the WIZARD phone system. They are not required for stand-alone WIZARD IVR and Voice Broadcasting operations.

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