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DSC Tech Library

CRM Solutions

CRM Customer Relationship Management This section of our technical library presents information and documentation relating to CRM Solutions and Customer relationship management software and products. Providing customer service is vital to maintaining successful business relationships. Accurate and timely information provided in a professional manner is the key to any business and service operation. Telemation, our CRM software application, was built on this foundation. But the flexibility to change is just as important in this dynamic business environment. Telemation call center software was designed with this concept from the very beginning. That is why so many call center managers, with unique and changing requirements, have chosen and continue to use Telemation CRM software as their solution. Our Telemation CRM solution is ideally suited for call center service bureaus.

Planning Your Way to Success

By Charlene Rashkow

Whether you are a small company or a large corporation one of the primary keys to success lies in preparing and following a good marketing plan. You can have the most awesome product or service to offer but without a plan in place, you may flounder for direction and waste a lot of time and energy as a result.

Consider that your marketing plan, which is separate and apart from a business plan, is an essential element to the success of your company.

The plan should contain data and specifics pertaining to your company's goals, the product or service you're offering, how you intend to market it and a means for measuring your success.

Generally, larger companies create plans that are extremely comprehensive in size and nature while smaller companies will do just as well with a smaller strategy. It's a good idea to refer to your plan regularly so that you can track your company's progress.


1. Creating an Objective

As a strong proponent for creating an objective or purpose regarding any endeavor, I recommend starting with a clear objective for your marketing plan.

As an example, when I first began my consulting business, I thought long and hard as to what I intended. More than anything else, I wanted to share my skill in a positive and meaningful way that would help other people succeed.

Focusing on what I felt about my expertise, I knew that I enthusiastically enjoyed the challenge of creating material that is powerful, well written and simple to read.

I also relished in the idea of empowering other people, so with those thoughts in mind I created an intention that aligned with my purpose. It is as follows:

"My intention as a Writer/Consultant is to fully succeed at providing my clients with high quality written material that uniquely reflects their objectives by helping them stand apart from the crowd!"

That intention has taken me far on the road I contemplated many years ago and has never changed.

2. Targeting Your Audience

Included in your marketing plan should be the strategies you intend to apply for specifically reaching your targeted market.

Pay special attention as to which audience you are trying to reach. Are there particular trends in your industry? Are you aware of your competition? Are layoffs affecting your particular arena and if so is it to your benefit or detriment? Have you researched the need for your product?

In other words, consider how the economy may affect people either negatively or positively when they consider purchasing your product or service?

The economy does not necessarily influence some industries, but because it does influence many markets, you may want to narrow your focus.

3. Your Strategy

Include in your plan effective marketing strategies. Think about some of the largest companies in the world that are constantly brainstorming in an effort to keep the public's attention.

Notice how we are collectively bombarded with new commercials and announcements daily, in an attempt to make sure we never forget certain products or services.

I don't necessarily recommend that you do the same, but it does hold some weight. If you're aren't promoting yourself in some way, it's easy to forget your company.

Of course while most of us cannot compete with huge companies, there are many ways to promote your business without it costing a lot of money. It simply requires a bit of thought and creativity.

4. Setting Time and Accomplishment Goals

Generally your plan should cover a period of from six months to a year.

Check the plan you've prepared on a monthly basis as a measure for meeting your goals and objectives. Ask yourself periodically if you've taken all the steps that you planned? Are you within your schedule? Are you attracting the clientele you had hoped? Are you making good contacts that return or send referrals? Are you building rapport with customers? Does the plan need some rearranging or rethinking?

If you find that you're on target keep the plan as it is. But if you obviously see that something isn't working, rethink your marketing strategies.

Primarily you want the world to beat a path to your door so keeping a good marketing plan updated and refined is crucial to the success of your business. Having a roadmap to success will both keep you on track and help to maximize your outcomes.

Since marketing is a process that never ends, have a few ideas already in place as to how you may reach your target audience.

While you may hope for the day when you can sit back reaping the benefits of your efforts, you can never stop marketing. The challenge of determining various methods and tactics that will get you noticed is a constant, but it can be fun.

Based upon my experience, when I find that one avenue isn't bearing fruit, I simply recognize it as an opportunity to explore other avenues.

For me, that primarily means getting back to basics. So I write a new article, send out a press release, begin an e-mail campaign or simply get quiet for a few days until I'm inspired. But I always have something in my plan that keeps me motivated.

I suggest not putting all your eggs into one basket because if the well runs dry, you're left with nothing.

I also suggest staying open to new ideas. Very often we become set in our ways and feel afraid to veer in a new direction. You may not have considered a particular avenue until someone suggests it, so don't say no until you've given it some thought.

Copyright 2002, 2003 Charlene Rashkow
Charlene Rashkow brings 15 years of experience as a Writing Stylist/Consultant to her creative efforts as a freelance writer. She has successfully helped companies and individuals reach their objectives by writing outstanding press releases, BIOS, web site content, articles of interest, business plans and other forms of marketing material. You may contact Charlene at or e-mail her at You can also call her directly at (310) 514-4844