Database Systems Corp.
Home  |   Contact Us  |   About Us  |   Sign Up  |   FAQ

predictive dialers and crm software
computer telephony software predictive dialer

Automatic Call Distribution
Predictive Dialer
Business Phone Systems
T1 Line Service
T1 Line IVR Phone Systems
Digital Service
VRU Voice Response Unit
Auto Attendant Software
Call Answering Service

predictive dialers and crm software
Information

Interactive Voice Response
Toll Free Services
T1 Line Phone Service
IVR Systems
Toll Free Phone Service
IVR Software
Open IVR Solutions
IVR Services
Voice Response Unit
IVR Design Program
ACD Systems
IVR Hosting Service
IVR Outsourcing
Phone Answering Service
Inbound Telemarketing


IVR systems interactive voice response

IVR Interactive Voice Response

This section of our technical library presents information and documentation relating to IVR and interactive voice response software as well as automatic call answering solutions. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. Our PACER and Wizard IVR systems add another dimension to our call center phone system solutions. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either in-house service agents or transfers the caller to an outside extension.

Using IVR Report Server Client API

IVR Log Data

 

struct IrsApiLogDataResponse{ // IRS_RT_LOGDATA

    int  operation;

    char data[(sizeof(IVRLOG) - ((LOG_CELL_LENGTH * LOG_NUMBERCELLS) + (LOG_DATA_LENGTH + 10))) + 1];

};

 

The IrsApiLogDataResponse.operation flag is interpreted as follows:

 

IRSAPI_OP_FIRSTRECORDIrsApiLogDataResponse.data contains the first record in what might be a multiple record transmission (188 bytes).

IRSAPI_OP_RECORD - IrsApiLogDataResponse.data contains the first half of an IVR log record (188 bytes).

IRSAPI_OP_DIGITS - IrsApiLogDataResponse.data contains the “digits” portion of an IVR log record (128 bytes).

IRSAPI_OP_DONERECORD – No more records are forthcoming for the data request.  IrsApiLogDataResponse.data is undefined (no data record sent).

IRSAPI_OP_FIRSTCELLIrsApiLogDataResponse.data contains the first user-defined cell for the most recently received IVR log file record, in what might be a multiple cell transmission (32 bytes).

IRSAPI_OP_CELL - IrsApiLogDataResponse.data contains a cell (32 bytes).

IRSAPI_OP_DONECELLS - No more cells are forthcoming for the current IVR log data record.  IrsApiLogDataResponse.data is undefined (no cell sent).

 

IVR Log Data Retrieval Example

 (dimensioned for a maximum of 100 records and 100 cells per record):

 

    char m_Buffer[512]; // more than large enough

    char m_LogDataRecord[100][317]; // extra byte for null termination

    char m_CellRecord[100][100][33];

    static char l_Buffer[sizeof(struct IrsApiResponse)];

    static struct IrsApiResponse * mainResponse =

                 (IrsApiResponse *)&l_Buffer;

    static struct IrsApiLogDataResponse * logResponse =

                 (IrsApiLogDataResponse *)mainResponse->value;

    int numRecords;

    int numCells[100];

    int recordIndex;

    int cellIndex;

 

    if(IRSMessage(m_Buffer, 10)){

      IRSDecode(m_Buffer, mainResponse);

      switch(mainResponse->type){

        case IRSAPI_RT_PONG:

        {

//        the server is running…

        }

        break;

        case IRSAPI_RT_LOGDATA:

        {

          switch(logResponse->operation){

            case IRSAPI_OP_FIRSTRECORD:

            {

               recordIndex = 0;

//             188 bytes + null terminator

               strcpy(m_LogData[recordIndex],logResponse->data);

            }

            break;

            case IRSAPI_OP_RECORD:

            {

//             188 bytes + null terminator

               strcpy(m_LogData[++recordIndex],logResponse->data);

            }

            break;

            case IRSAPI_OP_DIGITS:

            {

//             128 bytes + null terminator

               strcpy(&m_LogData[recordIndex][188],logResponse->data);

            }

            break;

            case IRSAPI_OP_FIRSTCELL:

            {

               cellIndex = 0;

//             32 bytes + null terminator

               strcpy(m_CellData[recordIndex][cellIndex],

                      logResponse->data);

            }

            break;

            case IRSAPI_OP_CELL:

            {

//             32 bytes + null terminator

               strcpy(m_CellData[recordIndex][++cellIndex],

                      logResponse->data);

            }

            break;

            case IRSAPI_OP_DONECELLS:

            {

//            all done with cells for this record

              numCells[recordIndex] = cellIndex + 1;

            }

            break;

            case IRSAPI_OP_DONERECORD:

            {

               numRecords = recordIndex + 1; // all done

            }

            break;

        }

        break;

.

.

.

 






Wizard Simplifies Development

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR software lets you increase IVR development productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs fromLinux IVR, Unix, or Windows IVR operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.