IVR Interactive Voice Response
This section of our technical library presents information and documentation relating to IVR and interactive voice response software as well as automatic call answering solutions.
Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country.
Our PACER and Wizard IVR systems add another dimension to our call center phone system solutions. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either in-house service agents or transfers the caller to an outside extension.
Using IVR Report Server Client API
Response Types
#define IRS_RT_PONG
SPS_RT_INVALID + 1
#define IRS_RT_VERSION SPS_RT_INVALID + 2
#define IRS_RT_ACCOUNTDATA SPS_RT_INVALID + 3
#define IRS_RT_LOGDATA SPS_RT_INVALID + 4
#define IRS_RT_INVALID SPS_RT_INVALID + 999
These determine how to read the rest of the structure.
IRS_RT_PONG If a client pings DscIRS with IRSPing(),
then it will respond with this message.
IrsApiResponse.error will contain IRSAPI_SUCCESS, and no
further evaluation is necessary.
IRS_RT_VERSION This is always an error indicating a
version mismatch (IrsApiResponse.error will contain IRSAPI_ERROR),
and casting IrsApiResponse.value
to structure type IrsApiVersionResponse will reveal the version
numbers of the server and client.
IRS_RT_ACCOUNTDATA The client has requested
Accounts file information, and if IrsApiResponse.error is IRSAPI_SUCCESS,
then a cast to IrsApiAccountDataResponse will permit access to the
returned information.
IRS_RT_LOGDATA The client has requested IVR log
file information, and if IrsApiResponse.error is IRSAPI_SUCCESS,
then a cast to IrsApiLogDataResponse will permit access to the returned
information.
IRS_RT_INVALID DscIRS has responded with an
unsupported message. This should not
occur.
Wizard Simplifies Development
DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications.
Our IVR software lets you increase IVR development productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool.
DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs fromLinux IVR, Unix, or Windows IVR operating environments.
Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software.
The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
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