Database Systems Corp.
Home  |   Contact Us  |   About Us  |   Sign Up  |   FAQ

predictive dialers and crm software
computer telephony software predictive dialer

Automatic Call Distribution
Predictive Dialer
Business Phone Systems
T1 Line Service
T1 Line IVR Phone Systems
Digital Service
VRU Voice Response Unit
Auto Attendant Software
Call Answering Service

predictive dialers and crm software

Interactive Voice Response
Toll Free Services
T1 Line Phone Service
IVR Systems
Toll Free Phone Service
IVR Software
Open IVR Solutions
IVR Services
Voice Response Unit
IVR Design Program
ACD Systems
IVR Hosting Service
IVR Outsourcing
Phone Answering Service
Inbound Telemarketing

IVR systems interactive voice response

IVR Interactive Voice Response

This section of our technical library presents information and documentation relating to IVR and interactive voice response software as well as automatic call answering solutions. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. Our PACER and Wizard IVR systems add another dimension to our call center phone system solutions. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either in-house service agents or transfers the caller to an outside extension.

Using IVR Report Server Client API

Response Types


#define IRS_RT_PONG          SPS_RT_INVALID +   1

#define IRS_RT_VERSION       SPS_RT_INVALID +   2


#define IRS_RT_LOGDATA       SPS_RT_INVALID +   4

#define IRS_RT_INVALID       SPS_RT_INVALID + 999


These determine how to read the rest of the structure.


IRS_RT_PONG – If a client “pings” DscIRS with IRSPing(), then it will respond with this message.  IrsApiResponse.error will contain IRSAPI_SUCCESS, and no further evaluation is necessary.

IRS_RT_VERSION – This is always an error indicating a version mismatch (IrsApiResponse.error will contain IRSAPI_ERROR), and casting IrsApiResponse.value  to structure type IrsApiVersionResponse will reveal the version numbers of the server and client.

IRS_RT_ACCOUNTDATA – The client has requested Accounts file information, and if IrsApiResponse.error is IRSAPI_SUCCESS, then a cast to IrsApiAccountDataResponse will permit access to the returned information.

IRS_RT_LOGDATA – The client has requested IVR log file information, and if IrsApiResponse.error is IRSAPI_SUCCESS, then a cast to IrsApiLogDataResponse will permit access to the returned information.

IRS_RT_INVALID – DscIRS has responded with an unsupported message.  This should not occur.


Wizard Simplifies Development

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR software lets you increase IVR development productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs fromLinux IVR, Unix, or Windows IVR operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.