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predictive dialers and crm software
computer telephony software predictive dialer

Automatic Call Distribution
Predictive Dialer
Business Phone Systems
T1 Line Service
T1 Line IVR Phone Systems
Digital Service
VRU Voice Response Unit
Auto Attendant Software
Call Answering Service

predictive dialers and crm software
Information

Interactive Voice Response
Toll Free Services
T1 Line Phone Service
IVR Systems
Toll Free Phone Service
IVR Software
Open IVR Solutions
IVR Services
Voice Response Unit
IVR Design Program
ACD Systems
IVR Hosting Service
IVR Outsourcing
Phone Answering Service
Inbound Telemarketing


IVR systems interactive voice response

IVR Interactive Voice Response

This section of our technical library presents information and documentation relating to IVR and interactive voice response software as well as automatic call answering solutions. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. Our PACER and Wizard IVR systems add another dimension to our call center phone system solutions. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either in-house service agents or transfers the caller to an outside extension.

Using IVR Report Server Client API

Routines Overview

 

int IRSDecode(const char * message, void * structure);

void IRSSetAsyncSelect(const HWND hWnd);

void IRSSetServer(const char * _hostname, const char * _server);

int IRSPing();

int IRSMessage(char * message, const int timeout);

int IRSRefreshAccountingData();

int IRSRequestUserRecords();

int IRSRequestUserRecord(const char * userName);

int IRSRequestAccountRecords();

int IRSRequestAccountRecord(const char * accountNumber);

int IRSRequestDNISRecords();

int IRSRequestScriptRecordsByScript(const char * script);

int IRSRequestScriptRecordsByDNIS (const char * dnis);

int IRSRequestScriptRecord(const char * dnis, const char * script);

int IRSRequestScriptRecordsForAccount(const char * accountNumber);

int IRSRequestScriptRecordsByIVRPhone(const char * ivrPhone);

int IRSRequestIVRPhoneNumbers();

int IRSRequestLogRecords(const char * accountnumber,

const char * script,

char * date1, int dateoperator, char * date2,

char * time1, int timeoperator, char * time2);

 

These are optional initialization routines - they are not required to use this API.

 

void IRSInitNamedQueue(const char * _uniqueName);

void IRSInitNumberedQueue(const int _uniqueID);

int IRSUniqueID();

void IRSSetSocket(const SOCKET _socket);

void IRSSetSocketAndUniqueID(const SOCKET _socket,

const int _uniqueID);

SOCKET IRSGetSocket();

 






Wizard Simplifies Development

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR software lets you increase IVR development productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs fromLinux IVR, Unix, or Windows IVR operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.