Telecom Software and Telecommunications Systems
Since the Company's inception in 1978, DSC has specialized in the development of telecom software and communications systems. Beginning with our CRM and telecommunications call center applications, DSC has developed computer telephony integration software and PC based call center phone systems.
Supporting both inbound and outbound call center activities, our technology includes interactive voice response and voice broadcasting systems. These products have been developed to run on a wide variety of computer systems.
The following is a demonstration and description of our telecommunications products.
Telecom Product Demonstrations
Database Systems Corp. has prepared full length presentations of its Call Center and communications systems that you can easily download and view. Included are several different demonstrations of application development tools, CRM campaigns, and a presentation on our telecom equipment (PACER) phone system. This presentation describes PACER's robust features plus a tutorial on predictive dialing. Also included is a presentation on remote agents and web capabilities. Simply click on the graphic image to your left to download and view our Product demonstrations.
Customer CRM Telecom Software
Database Systems Corp. (DSC) has been providing CRM Customer Relationship Management solutions to businesses and organizations for 2 decades.
TELEMATION is a Customer Relationship Management (CRM) application employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers. The package has extensive CTI features and is fully integrated with our PACER phone system. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop call center applications quickly using the robost features found in the Telemation toolkit.
Telecommunications Phone System
The PACER is a telecom equipment phone system that handles inbound and outbound calls for a wide range of contact centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents. The PACER includes ACD and IVR components, plus call recording capability. Using industry standard components, the PACER phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. And the PACER has predictive dialing capability that cannot be found in most of these larger phone systems. The PACER phone system can connect calls to your employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN. For a complete product presentation, download our PACER demo.
Database Systems Corp. offers an affordable and expandable telecommunications call center phone system with voice broadcasting (VB).
Using analog lines, this phone system is ideally suited for an entry level call center.
Our 4 line auto dialing includes voice message broadcast software or comes optionally with our comprehensive software development toolkit.
You can develop your own application or we can provide you with a custom program. This application can be easily ported to our digital T1 phone system (PACER) when your call center volume requires a larger system.
This entry level system can be easily expanded by adding agent lines and software to support a small call center operation including complete CRM applications and predictive dialing solutions.
DSC provides voice broadcast software including our VB wizard development tool for creating voice broadcasting applications. This wizard guides you through each step when defining your VB applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks.
CTI Telecom Software
Database Systems Corp. (DSC) Computer Telephony Integration software enables you to increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER phone system (or your existing telephone system) with the custom functionality of Windows, Unix or Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.
Telecom and Remote Agent Support
An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our PACER call center phone system, combined with our CRM application software and computer telephony products, fully supports remote agents.
Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.
To obtain additional information about our remote agent capability, please view our Telecommuting Software webpage.
Telecom Software Toolkit
Window On the Web (WOW) is a thin client software development toolkit designed for application developers who want to write programs on a Unix server that communicate with Windows PCs. Features include complete graphical user interface (GUI) including enhanced graphic and multi-media support. These PCs communicate with a Unix or Linux server via a Local Area Network (LAN) or through the Internet. This product includes a complete application development toolkit that runs on a Unix or Linux server as well as a thin client component that resides on each desktop PC. Telemarketing call center applications can change rapidly, but the thin client is a static component that does not need to be updated when your program changes. Graphics and multi-media can be cached locally for fast execution. For a complete product presentation, download our WOW demo.
Contact Database Systems Corp. Today
Contact DSC to learn more about our telecom software and telecommunications call center systems.