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predictive dialers and crm software
computer telephony software predictive dialer

Automatic Call Distribution
Predictive Dialer
Business Phone Systems
T1 Line Service
T1 Line IVR Phone Systems
Digital Service
Auto Attendant Software
Call Answering Service

predictive dialers and crm software
Information

Interactive Voice Response
Toll Free Services
T1 Line Phone Service
IVR Systems
Toll Free Phone Service
IVR Software
Open IVR Solutions
IVR Services
Voice Response Unit
IVR Design Program
ACD Systems
IVR Hosting Service
IVR Outsourcing
Phone Answering Service
Inbound Telemarketing


IVR systems interactive voice response

Interactive Voice Response

This section of our technical library presents information and documentation relating to IVR development software and products. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. Our PACER and Wizard IVR systems add another dimension to our call center phone system solutions. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either in-house service agents or transfers the caller to an outside extension.

What Is Interactive Voice Response (IVR)?

Interactive Voice Response (IVR) is a software application that accepts a combination of voice telephone input and touch-tone keypad selection and provides appropriate responses in the form of voice, fax, callback, e-mail and perhaps other media.

IVR is usually part of a larger application that includes database access.

Common IVR applications include

  • Bank and stock account balances and transfers
  • Surveys and polls
  • Call center forwarding
  • Simple order entry transactions
  • Selective information lookup (movie schedules, etc.)

    An IVR application provides pre-recorded voice responses for appropriate situations, keypad signal logic, access to relevant data, and potentially the ability to record voice input for later handling. Using computer telephony integration (CTI), IVR applications can hand off a call to a human being who can view data related to the caller at a display.


    Wizard Simplifies Development

    DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR software lets you increase IVR development productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs fromLinux IVR, Unix, or Windows IVR operating environments.

    Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.