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predictive dialers and crm software
computer telephony software predictive dialer

ACD Systems
Predictive Dialer
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predictive dialers and crm software
Information

Interactive Voice Response
Toll Free Services
T1 Line Phone Service
IVR Systems
Toll Free Phone Service
IVR Software
Open IVR Solutions
IVR Services
Voice Response Unit
IVR Design Program
ACD Systems
IVR Hosting Service
IVR Outsourcing
Phone Answering Service
Inbound Telemarketing

DSC Tech Library
IVR Software Library


ivr_menu()

int ivr_menu(int call, char **prompts, int numprompts, int allow_interrupt, int max_digits, int timeout, char termchar, int clear, IVRDIGITS *ivrd)

The ivr_menu function plays a series of menu items and retrieves the digits
from the specified call.

Parameters

int

call

Specifies which call to retrieve digits from. It can be one of the following values.

CALL_PRIMARY: Collect Digits from the Primary Call
CALL_SECONDARY: Collect Digits from the Secondary Call

char **

prompts

Array of null terminated string containing the pathnames of the prompts to play.

int

numprompts

Number of prompts in the prompts array.

int

allow_interrupt

Specifies if a digit can interrupt the prompts. It can be one of the following values.

NO_INTERRUPT: Do not allow prompts to be interrupted by a digit
INTERRUPT: Allow prompts to be interrupted by a digit

int

max_digits

The maximum number of digits to return. This must be less than 32.

int

timeout

The maximum amount of time in seconds to wait for the digits to be entered.

char

termchar

A specific character to terminate digit collection.

int

clear

Clear the buffer before digit collection. It can be one of the following values.

NO_CLEAR: Do NOT clear the buffer before digit collection
CLEAR: Clear the buffer before digit collection

IVRDIGITS *

ivrd

Structure of type IVRDIGITS in which the digits will be returned.

 


Return Value

Returns IVR_SUCCESS on a successful function call. On error the function returns one
of the IVR Error Codes.

Example

char *prompts[129] = {
"D:\\ivrdemo\\prompt1.wav",
"D:\\ivrdemo\\prompt2.wav",
"D:\\ivrdemo\\prompt3.wav",
"D:\\ivrdemo\\prompt4.wav"
};

IVRDIGITS ivrd;
if(ivr_menu(CALL_PRIMARY,prompts,4,INTERRUPT,1,15,'*',NO_CLEAR,&ivrd) != IVR_SUCCESS){
 ...handle error;
}
 

 



Wizard Simplifies Development

DSC provides IVR software including our IVR wizard development tool for creating interactive voice response applications. Our IVR software lets you increase IVR development productivity by providing a visual development environment. IVR applications can be defined in minutes using this sophisticated, yet easy to use development tool. DSC also has available a comprehensive IVR software library known as our IVR Wizard Software Development Kit. This optional package is available for programmers and systems adminstrators who wish to manage IVR programs fromLinux IVR, Unix, or Windows IVR operating environments.

Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.