Linux Information

This section of our technical library presents information and documentation relating to the Linux operating system especially as it relates to the telecommunications and Linux CRM Software marketplace. Since the Company's inception in 1978, DSC has specialized in the development of software productivity tools, call center applications, computer telephony integration software, and PC based phone systems. These products have been developed to run on a wide variety of computer systems and have been tested and operational on LINUX servers and systems. The following are articles and information regarding Linux and its applications in the telecom and business environments.

Linux Industry Trends

• Linux's Future in the Embedded Systems Market
• The Data Center of the Future
• Future of Linux on the Desktop
• The Future of the Linux Desktop
• Riding the Open Innovation Wave with Linux
• Different operating systems, different needs
• Free as in Freedom - Part One: GNU/Linux
• Linux Expands Beyond the Office Into the Home
• A Linux Nemesis on the Rocks

Linux and CRM Applications

• Is CRM Feasible on Open Source?
• Linux and CRM: Contender or Pretender?
• CRM on Linux Systems

Linux and Computer Telephony

• Linux Moves Slowly Into Telephony
• IP Telephony Application Development

LINUX CRM Software

TELEMATION is a LINUX CRM software application employed in a wide variety of applications including contact management, help desk, customer service, fund raising, and catalog sales to name only a few. The package also fits both B2B and B2C requirements and has extensive LINUX CTI software features. TELEMATION operates on a LINUX crm server (as well as UNIX and WINDOWS) and communicates with our PC based phone system via a LAN. LINUX software programmers enjoy the freedom to develop and modify call center applications using the Telemation toolkit because of robost development features inherent within this application. Telemation also links to service agents running our thin client on their desktop PCs. For a complete product presentation, download our TELEMATION demo.

LINUX Telephony Software (CTI) and Call Center Phone System

The PACER phone system is a state-of-the-art telecom server that handles inbound and outbound phone calls for small to large call centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents. The PACER includes ACD and IVR components, plus Call Recording capability. Using industry standard components, the PACER phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. And the PACER has predictive dialer capability that cannot be found in most of these larger phone systems. The PACER phone system can connect calls to your employees who are working at home or in remote offices. The PACER is a WINDOWS PC that communicates with applications written on LINUX crm software servers over a LAN. Using our LINUX telephony software, programmers can enhance their LINUX cti software by adding telephony and softphone features. LINUX IVR scripts can be developed as well. For a complete product presentation, download our PACER demonstration.