Call Center Best Practices Articles

This section of our technical library presents information and documentation relating to Call Center Best Practices plus call center software and products. Since the Company's inception in 1978, DSC has specialized in the development of communications software and systems. Beginning with our CRM and call center applications, DSC has developed computer telephony integration software and PC based phone systems. These products have been developed to run on a wide variety of telecom computer systems and environments.

The following article relates to call center technology or customer service best practices and techniques.

• Contact Center Knowledge Management
• Call Center Best Practice Issues
• Integration Relieves Call Center Hang-Ups
• When Disaster Strikes!
• Innovative Call Center Design
• Best Practices for 311 Call Centers Begin with Understanding Processes

Call Center Software and Phone System

Database Systems Corp. provides call center software solutions as well as call center phone systems that are ideally suited for contact centers. Applications includes CRM and customer data management software as well as computer telephony integration systems. These products help your contact center agents communicate effectively with your clients and prospects. Call back information is maintained as well as customer profiles that assist your marketers when on the phone. Our call center phone system is perfectly matched with this software to provide your organization with the most modern technology available. Using these advanced call center products, your employees can work at a central location or from home.

Call Center CRM Software

TELEMATION is a Call Center CRM software application employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate contact centers. The package has extensive CTI features and is fully integrated with our PACER phone system. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop contact center solutions quickly using the robost features found in the Telemation toolkit.