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Telemarketing Related Information

Telemarketing Organizations looking for outbound and inbound telemarketing services can outsource their IVR and voice broadcasting projects at our affordable telemarketing center. As designers of Interactive Voice Response IVR systems and Voice Broadcasting software, Database Systems Corp. (DSC) is uniquely positioned to manage your outsourcing programs saving your company both time and money. Because our products are created in-house, we can deliver comprehensive telemarketing services quickly -- providing you with a competitive advantage in the marketplace. Plus you will find our inbound and outbound telemarketing outsourcing services to be quite affordable.

The following is an article relating to the telemarketing industry including products and services in our business areas.

Removing the mystery from marketing

By Rob Weinberg
MarketBuilding.com


Appearances often are deceiving
Aesop

An intelligently structured marketing program tells you what to do and what the other guy is doing. And I'm not just saying this stuff to get you to buy the book! By this point, you should already own it. Still, I sense you're not convinced you need to market your business. Well, I could be wrong. It's not likely, when you consider how prevalent marketing is in our society, but I suppose anything is possible.

So pretend that I'm from Missouri (I'm not, though I did stop at the St. Louis airport once on a trip from Hartford to LA. The food on the flight was terrible, and the lavatory didn't work. I have a feeling this is probably a discussion best left for the section on customer service, though).

Here's an interesting challenge

I challenge you to show me three successful businesses that haven't marketed themselves. Perhaps they know the secret I've spent the past 20 years looking for. If you can show me three companies that fit this criterion, I will happily refund every penny you've paid for this volume, and never write another word about companies marketing themselves ever again. This, in itself, would be considered by many of my peers to be a huge public service.

My prediction? You can't even find one company like I've described - let alone three. Though marketing has gotten carried away in some corners of the world, it's my fervent belief that you can't be successful in today's marketplace without it.

Kiss me, you fool

There is a well-known philosophy in the marketing community called KISS - Keep It Simple, Stupid. It's a variation of the 13th century's Occam's Razor, which states "Entia non sunt multiplicanda praeter necessitatem". This philosophy acts as a gentle prod every time you start letting a program get too complex. And they all do at some point.

To keep your marketing approach simple, answer these five questions:

  • What's your objective?
  • Who's your audience?
  • What's your budget?
  • What's your time frame?
  • What makes you unique?

Real tough stuff, right? Let's take them one at a time.

What's your objective? 

This is the first question I ask prospective clients when they want to do a marketing program. What is your goal, and what are you selling? Without a known objective, you're wasting everyone's time. With a quantifiable objective, everything will fall into place for you quickly.

Here's a fast story for you. The mayor of a small Massachusetts town was organizing an effort to market his community, and asked me to sit in on the initial meeting. One of the city councilors also attended the meeting, and expressed a desire for a brochure to market the city. I asked him to explain his objective.

His blank look told me he didn't understand the question, so I continued: "Are you trying to bring in new businesses? Do you want to lure tourists? Or are you seeking residents for the community who will work elsewhere?" The man put on his best "Don't you know who I am" face and said "Don't bother me with any of that. I want a brochure!"

His inability to focus on an objective became indicative of the city's leadership in general. Five years later, they still have no firm marketing goals. No sales brochure. They lurch from one possible solution to another like a drunken fool.

Oh yes, that city council member still holds his seat "leading" the city.

What galls me about such gross incompetence is how easily this community could have become a magnet for tourism and jobs. All that was needed was a willingness to thrash out in advance a lucid vision of where they wanted to take themselves.

Remember to keep it simple

Broadway producer David Merrick once said: "If you can't write your idea on the back of my business card, it's not a well thought-out idea." Your objective should be written down in 25 words or less. The roads taken to reach your goal may vary, but the goal itself should remain the same until next year - when you revise your marketing plan.

Your objective must be do-able, and therefore should be an incremental part of your corporate mission. Do you want to be the biggest in your industry? Are you content with being the largest company in the region? How about just being the best in town?

Please don't get me wrong. There's nothing wrong with dreaming - it's what's gotten you to the point you're at today. But from here on, you need to be realistic.

The VP of an Internet service provider once told me "A year from today, I want to be the biggest ISP in New England." I got excited thinking about the cutting edge creative we'd create to help them rise quickly in a field that at the time lacked serious competition.

I began roughing out a marketing plan in my mind, and casually asked "How large a budget have you earmarked to achieve your goal?" Her answer: "We don't have any money - I just want to be the biggest." Today, this firm is at the back of the pack in the region. They couldn't focus on a realistic, achievable goal, and missed their window of opportunity because of it.

The key word is realistic. Just wishing won't make it happen. Like the lady said in the movie WORKING GIRL: "Sometimes I dance around my bedroom in my underwear...but it don't make me Madonna."

As that realistic goal takes shape in your mind, think about the second question: Who's your audience?

Rob Weinberg
rob@marketbuilding.com
Strategic Planning & Marketing
Unique Solutions. Profitable Results.