Sitemap - Tech Library Categories

This sitemap of our technical library presents information and documentation relating to Call Center technology and Best Practices plus software and products.

Since the Company's inception in 1978, DSC has specialized in the development of communications software and systems. Beginning with our CRM and call center applications, DSC has developed computer telephony integration software and PC based phone systems. These products have been developed to run on a wide variety of telecom computer systems and environments.

The following is a demonstration and description of our call center and communications products.

User Reference Guides Call Center Technology Call Center Terms and Definitions Call Centers & Customer Service Call Center Technology and Products Call Center Monitoring Government and Call Center Regulation Call Center Industry Trends Call Center Best Practices Call Center Applications Call Center Outsourcing Call Center Simulation and Modeling Call Center Human Resources Internet Call Center Computer Telephony Integration (CTI) Customer Relationship Management (CRM) What Is CRM CRM Customer Service CRM Technology and Products CRM Industry Trends Marketing and Sales Tips Designing CRM Solutions CRM Business Case CRM Best Practices CRM Applications Choosing CRM Software CRM And The Internet CRM In The Call Center Automatic Call Distribution (ACD) Interactive Voice Response (IVR) Predictive Dialers and Voice Broadcasting

Application Development Toolkit Emergency Notification Applications Linux Information Telemarketing Related Information Touchphone Survey Technology Telecommuting and Remote Agents

Call Center Phone System

The PACER is a call center phone system that handles inbound and outbound calls for a wide range of contact centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents. The PACER includes ACD and IVR components, plus call recording capability. Using industry standard components, the PACER phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. And the PACER has predictive dialing capability that cannot be found in most of these larger phone systems. The PACER phone system can connect calls to your employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN. For a complete product presentation, download our PACER demo.

CRM Call Center Software

Database Systems Corp. (DSC) has been providing CRM Customer Relationship Management solutions to businesses and organizations for 2 decades. TELEMATION is a Customer Relationship Management (CRM) application employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers. The package has extensive CTI features and is fully integrated with our PACER phone system. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop call center applications quickly using the robost features found in the Telemation toolkit.