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tech library predictive dialers and crm software
computer telephony software predictive dialer

Information

Automatic Call Distribution
Contact Center Software
Softphone API
Telemarketing From Home
Automated Attendant
Call Routing
Customer Relationship Management
Contact Management Software
Call Center Software
800 Answering Service
Toll Free Phone
Predictive Dialers
Work From Home Call Center
Call Routing
CRM Solution
Autodialer Software
Telemarketing Software
Telephony Software
Call Distribution
Call Center Autodialers
Voice Response Software
Work At Home Telemarketing
Emergency Phone Dialer
Church Phone Dialer
Alert Warning System
Debt Collection System
Financial Services Marketing
Fund Raising By Phone
Insurance Leads
Insurance Marketing
Store Locator Service
Mortgage Marketing
Mortgage Telemarketing Systems
Mortgage Phone Dialers
Mortgage Software Solutions
Mortgage Loan Software
Political Call System
Real Estate Marketing
Reminder System


sitemap tech library

Sitemap - Tech Library Categories

tech library and software solution This sitemap of our technical library presents information and documentation relating to Call Center technology and Best Practices plus software and products.

Since the Company's inception in 1978, DSC has specialized in the development of communications software and systems. Beginning with our CRM and call center applications, DSC has developed computer telephony integration software and PC based phone systems. These products have been developed to run on a wide variety of telecom computer systems and environments.

The following is a demonstration and description of our call center and communications products.






Technical Library Categories






Call Center Phone System

call center phone systems The PACER is a call center phone system that handles inbound and outbound calls for a wide range of contact centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents. The PACER includes ACD and IVR components, plus call recording capability. Using industry standard components, the PACER phone system has features and functions that can only be found in large scale PBXs, but at a fraction of the cost. And the PACER has predictive dialing capability that cannot be found in most of these larger phone systems. The PACER phone system can connect calls to your employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN. For a complete product presentation, download our PACER demo.

CRM Call Center Software

telecommunications software solution Database Systems Corp. (DSC) has been providing CRM Customer Relationship Management solutions to businesses and organizations for 2 decades. TELEMATION is a Customer Relationship Management (CRM) application employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers. The package has extensive CTI features and is fully integrated with our PACER phone system. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop call center applications quickly using the robost features found in the Telemation toolkit.