DSC Tech Library
Customer Call Centers
This section of our technical library presents information and documentation relating to Call Center technology and Best Practices plus software and products.
Since the Company's inception in 1978, DSC has specialized in the development of communications software and systems. Beginning with our CRM and call center applications, DSC has developed computer telephony integration software and PC based phone systems. These products have been developed to run on a wide variety of telecom computer systems and environments.
The following article presents product or service information relating to call centers and customer service help desks.
Call Center Excels in Boosting the Bottom Line of Small Business
PVS Network’s tagline, “Helping business owners everywhere to focus on the bottom line!” has proven to be true for many small businesses. PVS Network is a small business virtual support and call center service owned by entrepreneur Gayle Santana. After having good success helping many of her clients increase their sales and decrease their marketing expenses, Santana is expanding her US-based call center operation for small businesses.
New York, NY (PRWEB) January 24, 2005 -- PVS Network’s tagline, “Helping business owners everywhere to focus on the bottom line!” has proven to be true for many small businesses. PVS Network is a small business virtual support and call center service owned by entrepreneur Gayle Santana. After having good success helping many of her clients increase their sales and decrease their marketing expenses, Santana is expanding her US-based call center operation for small businesses. She has been able to do this by providing the same call center services to small businesses that major corporations enjoy, generating over 150 billion dollars a year in the telemarketing industry. PVS Network is developing quite a track record for increasing the profitability of small business.
Harlem World Magazine publisher, Daniel Tisdale, says, “They have assisted Harlem World magazine (www.harlemworldmag.com) with customer service issues, qualified new advertising clients, and will bring a projected 10%-15% increase in revenues to Harlem World magazine in 2005.” NJ Solar Power President William Hoey would agree. “In 2004 we doubled our business thanks to the hard work of the PVS Network Virtual Call Center. Their services allowed us to ensure consistent follow-up with our Customers in a cost effective manner. We would recommend them to any small company that is looking to grow in a managed way,” says Mr. Hoey.
Small business owners need to know that call center services are not just used for the well known and dreaded cold call. Event awareness, responding to web inquiries, follow-up on contacts made at conferences, scheduling site-visits and workshops, the possibilities are endless. Tasha Norman, CEO of Tendu Magazine, knows (www.tendumagazine.com). “"PVS was a great asset to our Marketing team helping to get the word out about our Wellness Indulgence Festival this past July in Union Square Park. It was a difficult task made easier with the help of PVS,” says Ms. Norman.
High-volume calling, for most small businesses, is yet one more task that slows down the productivity wheel. “If you and your staff are making widgets and you have to stop and make calls, you are not focused on doing what you do best,” says Gayle Santana, President of PVS Network. Hiring in-house staff to do this is no bargain either. The hiring and management of people to do this task is every bit as disruptive as doing it yourself. The larger companies know this and are already outsourcing to the larger call centers. But PVS Network is geared toward the smaller businesses. “Because we are willing to take on the smaller call volume and our packages are affordably priced, the smaller business can level the playing field by using the same tools that the “big guys” play with,” says Ms. Santana.
What really gives PVS a unique quality is that Ms. Santana’s personality is one of flexibility and adaptability. “I am not married to doing everything in the same way and as a result, I learn so many new things in the process. In fact, it is my clients themselves that pushed me to making the call center my primary service. I wanted to go into their businesses and work on making them efficient from the inside, but they were always asking me to make calls!” The call center has evolved tremendously since then and the process as well as the results hit the mark with her clients.
Having the call center service available helps small businesses to think on a larger scale because growth can be just as scary as not having enough businesses. “If you can’t respond to the volume of inquiries, it won’t bode well for you. Why inundate yourself and your staff when you don’t have to.” says Santana. With the sobering statistics being offered by the Small Business Administration as well as others in regard to the failure of small business, investing in services that can directly create growth seems like a no-brainer.
For more information about PVS Network you may contact Gayle Santana at (718) 977-0092 or via email, email protected from spam bots.
Gayle E. Santana
President, PVS Network
email protected from spam bots