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call center training

Call Center Training - The Call Center School

contact center training The Call Center School provides call center training services and is not affiliated with Database Systems Corp. PLEASE NOTE - DSC does NOT provide sales and marketing leads.

Database Systems Corp. (DSC) develops the technology and products that can improve the productivity of your call center. Our call center phone system and software can streamline your operation while providing controls and consistency in this center.

The following call center training organization provides contact center training services. Information presented on this page was provided by the company or is public information found on the company's website. Database Systems Corp. does not endorse the company's products and services nor warrant the accuracy of this information. For current information, please visit the company's website listed below or call them at their listed phone number.

call center consulting service

The Call Center School

The Call Center School is a Nashville, Tennessee based company that provides a full range of call center education solutions. Our mission is to equip call center professionals with the knowledge, skills, and abilities necessary for successful performance on the job.

To foster this professional development, The Call Center School provides standard educational programs on a variety of call center topics, customized education programs for call centers and industry vendors, and general call center consulting.

Company Profile Information


      The Call Center School
      568 Grant Highway
      Lebanon, TN 37090

    Telephone: 615-812-8400 voice



Additional Company Information

The Call Center School was founded by Penny Reynolds, Maggie Klenke, and Pamela Trickey. The company's co-founders formerly served as the founders, management team, and faculty of Call Center University (CCU).

Our educational and consulting services cover all aspects of call center management, including site selection and design, workforce planning, forecasting and scheduling, technology assessment and implementation, performance measurement, coaching and training, and strategic planning.

Virtual Call Center Technology

application software and predictive dialers predictive dialer call center software Database Systems Corp. specializes in technology for today's contact centers as well as for call centers of the future. Our call center technology is leading edge and provides management with many more options than were available before. A remote agent call center and telecommuting workforce is made possible by faster and more reliable internet access. Our call center and computer telephony software along with our advanced phone systems use this media to enable the virtual call center.

DSC call center products provide the controls and monitoring capability needed for these modern call centers. Our telecommuting software allows agents to work anywhere an internet connection exists. We provide both voice and data access to remote agents in this virtual call center environment. Our Virtual PBX office phone system can link office and home based employees together as a cohesive support team.

Contact DSC to learn more about this advanced call center technology.