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Debt Collection Agency
Database Systems Corp. provides the technology and products that can improve the productivity of your debt collection department or organization.
Our debt collections phone system with message broadcasting and IVR features can call your past due accounts and play a pre-recorded message.
This message may contain specific client information including the action the individual needs to perform to bring the delinquent account current.
But this technology can only help your organization if it is backed by an experienced debt collections agency or professional payment recovery organization.
The following organization provides debt collections services. Information presented on this page was provided by the company or public information published on the company's website. Database Systems Corp. does not warrant the accuracy of this information. For current information, please visit the company's website listed below.
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CCR Services
Since 1986, CCR Services has been the leader in collections and account recovery. If you're looking for a total outsourcing solution, consider our Total Management program. We handle all aspects of your receivables - call us for details.
Our clients range from small business owners to international corporations, but they all have something in common: They receive superior results from CCR Services.
Company Profile Information
Organization:
CCR Services
P.O. Box 32299
Columbus, Ohio
43232-2299
Telephone: 1 800-363-0227
Website: www.ccrservices.com
Contact: ccr@ccrservices.com
Additional Company Information
CCR Services is a division of VAS Dimensions, Inc. Based in Columbus, Ohio since 1986; CCR Services provides professional collections for a diverse client list.
An Open Letter to CCR's Future Clients
Selecting a collection agency is no easy task. There are literally thousands of companies to choose from, each one claiming to be better than the next. How do you decide what separates one agency from the rest of the crowd?
Here are some tips that may help you in your search.
DO YOUR HOMEWORK. Unfortunately, there are some bad apples out there, so you need to be thorough. There are all sorts of claims made - I've even heard one agency sales rep claim that every collector on staff holds a Master's degree in psychology! Insist on references, and check several of them. Ask about recovery percentages, reporting methods, and collection practices.
THINK ABOUT WHAT YOU'VE BEEN PROMISED. You have every right to expect a high recovery percentage (depending on the account type - some accounts are simply more collectable than others). Bankruptcies, forgeries, identity theft, delinquent accounts - they happen everyday. If an agency promises you a 97% liquidation rate, I would probably question the methods they use. Are they following the law? Are they protecting your reputation as a merchant? Are they threatening action they can't or don't intend to take? In most cases, a recovery rate of 100% just isn't possible. The bottom line? If it sounds too good to be true, then it probably is.
AUDIT YOUR FILES. A certain percentage of your accounts will pay just by you placing them with an agency. "Creaming" a group of accounts is what happens when an agency effectively does nothing but send letters to the debtor. They take the accounts that pay from letters while the rest just sit. Insist on all of your files being worked, so that you see a maximum return on your investment.
When you choose CCR Services for your recovery needs, you're making a wise decision. You have my word that we will work ethically and diligently to recover your accounts. Every client is valued - experience the difference for yourself. It would be my pleasure to count you among the CCR Services family.
Types of Debt Collections and Late Payment Reminder Campaigns
- Message Broadcasting Late Payment Reminders
- This is a method of calling where the phone system dials from a list of past due accounts and plays a pre-recorded message either to an individual or to an answering machine. A collection agent is not involved.
This technique could be useful as a first pass attempt to collect overdue accounts. The message could be simply a reminder with instructions on how to bring the account to balance.
Multiple calls by our debt collection dialer can be made to the same debtor with different messages based upon the amount and extent of delinquency and whether the account responded to prior messages.
- Collections Message Broadcasting and Touch Phone Response
- This method expands the prior call broadcasting technique. The debt collection autodialer plays a message that gives the debtor options from which to select. Using touchphone responses such as "Press 1 for...", choices could include methods of payment or perhaps the option of speaking with one of your representatives.
A different message can be left on an answering machine.
- Collections and Automatic Phone Dialing
- This is a traditional method of calling where our debt collection dialer calls a number from a phone list when a collection agent is available to take a call. When the number is dialed, the phone system transfers the call to the agent.
This method simply relieves your collection agent from the tedium of manually dialing lots of numbers.
This type of calling is appropriate when the past due account is not responding to prior correspondence or calls and a personal interaction is required.
- Collections Predictive Dialing
- Predictive dialing is very similar to automatic dialing, except the phone system dials several numbers ahead to reduce the amount of wait time between calls that your collection agents handle. Our predictive dialer greatly increases your collection department productivity and can lead to call rate increases of up to 100%.
Database Systems can provide any type of calling program required by your organization and can even blend several types to determine what works best in your specific collections department.
Contact Database Systems Corp. Today
Contact DSC to learn more about our debt collection dialer for collection agency and debt collection service products.
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