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Since the Company's inception in 1978, DSC has specialized in the development of communications software and call center systems. Beginning with our CRM and call center applications, DSC has developed computer telephony integration software and PC based call center phone systems.
Supporting both inbound and outbound call center activities, our technology includes interactive voice response and voice broadcasting systems. These products have been developed to run on a wide variety of computer systems.
Database Systems Corp. (DSC) is a provider of technology products for the telecommunications industry since 1978. Our products have been installed in various different industries and differents government groups (state, federal, and local). We specialize in software development tools and applications, with emphasis on computer telephony integration software, predictive dialing systems and advanced call center software. As a privately held company, we have had the privilege to serve quite a few major corporations as well as small businesses. The following companies and organizations provide products and services relating to the call center industry.
- Call Center Careers - Jobs search engine that brings together job seekers and employers within the call center, customer service, telemarketing, telesales, help desk, sales and CRM industries at all levels from ground floor through executive management.
- ISI Telecommunication Consultants and Management Services - Telecommunications consulting from ISI Telemanagement Solutions, Inc. includes wireless optimization, vendor outsourcing services, directory assistance and more.
- Answering Service & Call Center Hub - Answering Service & Call Center Hub - Successful Office - Answering Service & Business Hub. We'll make you Look Big w/dedicated friendly staff, office addresses in multiple states, sales help, toll free #'s & more
- Pre Employment Screening | Call Center Management Consultant - SACS is the most predictive call center software for pre employment screening, agent selection and retention.
- Flat-Rate Conference Call Service - Offers professional quality flat-rate conference call service. Both standard reservationless and full-service operator-assisted teleconferencing services are available with no contracts, extra fees
- call center outsourcing - Site offers information on call center outsourcing along with useful outsourcing resources and tips
- Call Center Customer Service Practice - CallCenterCafe provides call center information, best practices, management resources and a call center professional membership site for effective call center customer service practice.
- CustomerLink Call Center - Provider of outsourced call center solution for the healthcare, publishing and energy industries.
- Call Center Services - 24-7 INtouch is a 24/7/365 multi-channel call center specialized in inbound call center services, toll-free customer support, order taking services, email response, live chat, and more!
- Call Center Development Services (CCDS) - CCDS offers a non-VOIP hosted predictive dialer service for call centers of any size. The Centcom solution has it all: flexibility, scalability, reliability, training and 24/7 support.
CRM Call Center Software
Database Systems Corp. (DSC) has been providing CRM Customer Relationship Management solutions to businesses and organizations for 2 decades.
TELEMATION is a Customer Relationship Management (CRM) application employed in a wide variety of organizations including contact centers, help desks, customer service centers, service bureaus, reservation centers and corporate call centers. The package has extensive CTI features and is fully integrated with our PACER phone system. TELEMATION operates on Linux, Unix or Windows servers. Software programmers can develop call center applications quickly using the robost features found in the Telemation toolkit.
Call Center Phone System
The PACER is a call center phone system that handles inbound and outbound calls for a wide range of contact centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents. The PACER includes ACD and IVR components, plus call recording capability. Using industry standard components, the PACER phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. And the PACER has predictive dialing capability that cannot be found in most of these larger phone systems. The PACER phone system can connect calls to your employees working at home or in a local or remote office. The PACER communicates with applications written on Unix, Linux, or PC servers over a LAN. For a complete product presentation, download our PACER demo.
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