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Types of School Notification Phone Calls

• Simple School Communication Message - This is a basic call where the phone system dials from a list and plays one standard school message either to an individual or to an answering machine. No agent or volunteer is required to talk with the contacted household member who in turn simply listens to the message. This technique could be useful when you wish to simply provide brief but clear messages and contact as many households as possible with messages such as event cancellations or school closures.



• Announcement Message and Touchphone Responses - This method expands the prior call technique by playing a school message that gives the contacted individual options from which to select. Using touchphone responses such as "Press 1 for...", the choices could include obtaining additional information, leaving a voice message, or simply terminating the call. A different message can be left on an answering machine or the answering machine could be ignored completely. Although more complex than the prior call types, this form of message dialing does not require that an individual from the school be available to handle this call.
  
  
• Notification Message and Call Transfer - This is similar to the prior call technique but with the option to transfer the call to a third party phone number. Again, using touchphone responses the contacted individual can request that the call be transferred to another person or organization. The phone system dials another number and when contact is made with the third party or different phone system, the call is transferred. This is effective when you need to get some form of feedback from the called individual such as a volunteer.