|
|
CRM System Software And Phone Systems
Database Systems Corp. (DSC) has been providing customer relationship management CRM systems to businesses and organizations for 2 decades.
Our Telemation software has been an integral part of medium to large call centers.
DSC provides digital CRM phone systems known as the PACER series. This phone system was ideally suited for medium to large call centers with 20 or more agents.
Database has also developed the WIZARD series of CRM phone systems which support analog phone lines.
This phone system is capable of providing all of the features available in our larger digital systems, but at a much more affordable price. Systems supporting as few as 2 - 4 agents are now available.
The WIZARD series performs all types of outbound dialing including predictive. It also supports our award winning interactive voice response (IVR) program that automatically routes callers through menus and scripts.
The marriage between the WIZARD phone system and our CRM software product Telemation is a winning combination of established and time test technology with the affordability and scalability of our new phone systems.
CRM System Software and Phone
Our Wizard phone series supports analog phone lines and is a complete call center and telephony phone system. The Wizard is now fully integrated with Telemation.
Both inbound and outbound call center applications can be implemented quickly and at an affordable price.
- 4, 8, or 12 Analog Line Configurations
- Office Environment PC (Monitor Optional)
- Intel/Dialogic Telephony Card(s)
- Windows OS
- DSC Phone Software
- Both Inbound / Outbound Phone Campaigns
- Automatic Call Distribution (ACD)
- CRM System Software (Standard Campaign)
- Predictive Dialing
- Automatic FTC "Opt Out" Compliance
- Progressive and Preview Dialing
- Outbound List Management
- Complete Online Reporting
Options and Upgrades Include:
- Customized CRM System Development
- IVR Interactive Voice Response
- Voice Broadcasting Solutions
- Customized IVR Wizard Programming
- Text To Speech Integration
- Call and Voice Recording
- XML Push Voice Messaging
- LINUX, Unix, Windows Development Kit
- Separate LINUX, UNIX or Windows CRM Server
- Easy Upgrade to PACER Systems with T1 Phone Lines
- Professional Voice Over Messages
CRM System Software Features
Telemation is a full featured CRM software application that performs virtually all of the functions required of a customer service
and call center. The following are just a few of these features. For a complete list, please visit our CRM Software Features Library.
- CTI option for inbound and outbound operations.
- Development system for TELEMATION
- Customer/Prospect Management.
- Multiple campaigns.
- Appointment scheduling.
- Follow-up date calculation.
- Contact history.
- Literature fulfillment
- Mass-mailing system.
- Flexible script generation and prompting.
- Handy user help displays.
- Flexible and extensive system and agent statistics.
- Extensive standard and custom reports.
- Import/Export conversion between computer systems.
- System monitoring.
- Complete system and data security.
- Order entry and tracking system.
CRM Systems Demonstration
Database Systems Corp. has prepared a full length presentation of its CRM systems that you can easily download and view. Included in this presentation are four different demonstrations of CRM campaigns. This presentation includes Telemation's robust features as well as how Telemation operates in a telephony environment. Also included is a presentation on remote agents and Telemation web capabilities. Simply click on the image to your left to start the download process and view our Telemation demonstration.
CRM Systems and Work From Home Employees
With today's telecommunication advancements, the ability for your employees to work from home is now a reality. Database Systems Corp. has developed a family of telecom products that promote this capability.
Telemation CRM software combined with our call center phone system fully supports work from home remote agents. Your customer care workforce can be significantly expanded with the addition of these work at home employees. Organizations are already realizing that they can reward their best call center employees with the option to work from home, such improving employee retention and morale. The economic savings and environmental advantages are significant.
To obtain additional information about our remote agent capability, you may view our Remote Agent page.
CRM System Information
Contact DSC to learn more about our CRM System Software and Call Center Phone Systems.
For further information, see the following CRM Software Features page.
|
