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Communication companies such as radio and television broadcasters or cable service providers can benefit from technology provided by Database Systems Corp. Our automatic phone answering service can provide useful information to callers either requesting information about upcoming communications programs and services.
Our 800 phone service can be used to provide useful information to callers including dates and times for programming, subscription services, etc. Callers can speek with your representatives by pressing touch phone responses indicating their interests.
Information about telecommunications products and services can be easily provided to callers using our interactive voice response systems. Using our 800 number service, callers have access to any information that you chose to make available and our technology displays search results from networked databases as well as from the internet.
The following groups and organizations provide either products or services to the telecommunications phone industry.
- Anytimeconferencing.com - Drastically reduce travel, lodging without leaving your home or office by teleconferencing. Anytime Conferencing offers a smogsaboard of teleconferencing products to meet your companies needs.
- Cheap Long Distance - Use the calculator at www.USATalkCheap.com to compare and find the cheapest long distance carriers in your area.
- Discount Long Distance, Cellular Accessories, Printer Ink and Satellite TV for Military Members - MilitaryDial.Com proudly offers discounted long distance, free satellite TV, discount printer ink, discount computer systems and discount cell phone accessories for military members.
- Long Distance Kiosk - Free long distance phone service consultations at LDKiosk.com.
- Cell Phone Accessories from WestSideCellular.com - Cell Phone Accessories are our Specialty. At WestsideCellular.com we are a total source for just about any cell phone accessory for up to 70% off.
- Phone Calling Cards - CallingCom worldwide phone cards. Calling cards to call to and from USA, Canada, Australia, China, India, Russia, etc. Phone cards to call cell phones.
- Aradial Radius server - Radius server (radius AAA server) from Aradial Technologies and radius billing solutions integrations for ISPs including WiFi, WiMax, Wireless LAN, hotspot, VoIP, cable, and mobile providers.
- Used Cisco Routers - Buy or sell your used Cisco routers and switches online.
- 1 800 Numbers, 800 Service, Vanity Number, Ivr - Offers 800 phone numbers and services, and vanity toll free telephone numbers.
Virtual Call Center Phone System
The heart of a virtual call center is the phone system. Our PACER Predictive Dialer phone system supports call center remote agents that log in from remote offices or from home. PACER tracks each telecommuter agent separately and can route inbound calls to these agents as if they were working locally. Likewise, remote agents can initiate outbound calls and PACER can even route predictive dialer calls to these same telecommute agents. This telecommuter phone system has voice monitoring capability that lets your supervisors audit the quality of the remote agents, ensuring that the service and support provided by your remote agents are of the highest standards.
Using "Smart" Predictive Dialing features, the PACER can pre-qualify prospects and only pass calls to your local or remote agents that express an interest. Since more than 90% of predictive calls result in "No Interest", your organization can realize tremendous savings. Combining predictive and IVR features with our Text To Speech Software, the PACER plays a pre-recorded message and lets the called individual make touchphone selections to continue. They can talk with an agent, request a call back, or even leave a recorded message.
Remote CRM Applications for Work From Home Agents
Remote agent work at home capability is a standard feature of our award winning CRM Software, TELEMATION.
Telephone functions and call recording are some of the many features available within this product. Complete contact management, call history, order entry, literature fulfillment are just a few of the applications that can be managed using this call center telecommuting software system. Telemation campaigns can be developed with telephony features defined on a campaign wide basis as well as per individual agent. Plus Telemation lets you provide your agents with selective telephone functions including a call record button.
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