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With technology from Database Systems Corp., we can help improve the productivity of your debt collections. Our phone system can call your past due accounts and play a Late Payment Reminder pre-recorded message. This message defines the amount that is in debt, how long the debt is overdue, and what action the individual needs to perform.
Our system can play different messages based upon the delinquent amount and/or how long the amount has been overdue. If multiple calls are required, the phone system can likewise play different messages with escalating tone and warning.
When contact is made with an individual, your message may simply provide instructions on how to repay the delinquent amount. Additionally, an option can be provided to contact one of your collection agents by pressing a touchphone response, in which case our dialer will transfer the call.
Now when your collection agent speaks with an individual, the purpose of the call has already been identified, and the agent can spend more time arriving at a settlement. No longer will debt collectors spend hours dialing numbers, dealing with busy signals, and repeating routine introductions and messages. Your calls will be highly productive because routine functions are off loaded to your phone system.
Fewer collection agents can process more calls. Routine calls can be eliminated completely when the debtor follows the instructions you provide in your phone message. Your debt collectors can spend their time handling more serious and complex debt collection calls.
Database Systems Corp. (DSC) is a provider of technology products for the telecommunications industry since 1978. Our products have been installed in various different industries and differents government groups (state, federal, and local). We specialize in software development tools and applications, with emphasis on computer telephony integration software, predictive dialing systems and advanced call center software. As a privately held company, we have had the privilege to serve quite a few major corporations as well as small businesses. The following companies and organizations provides products and services relating to the debt collection industry.
- Debt Consolidation - Texas firm that provides debt programs for consumers.
- Collection Agency Outsourcing - Outsourcing accounts receivable to a professional collection agency has become a popular alternative to attempting to collect receivables in-house.
- Debt Consolidation Loan - Abacus helps UK residents with debt problems by offering a range of debt consolidation loans and managed solutions.
Types of Debt Collections and Late Payment Reminder Campaigns
- Message Broadcasting Debt Collection Dialer
- This is a method of calling where the phone system dials from a list of past due accounts and plays a pre-recorded message either to an individual or to an answering machine. A collection agent is not involved.
This technique could be useful as a first pass attempt to collect overdue accounts. The message could be simply a reminder with instructions on how to bring the account to balance.
Multiple calls by our debt collection dialer can be made to the same debtor with different messages based upon the amount and extent of delinquency and whether the account responded to prior messages.
- Message Broadcasting and Touchphone Response
- This method expands the prior call broadcasting technique. The debt collection autodialer plays a message that gives the debtor options from which to select. Using touchphone responses such as "Press 1 for...", choices could include methods of payment or perhaps the option of speaking with one of your representatives.
A different message can be left on an answering machine.
- Automatic Phone Dialing
- This is a traditional method of calling where our debt collection dialer calls a number from a phone list when a collection agent is available to take a call. When the number is dialed, the phone system transfers the call to the agent.
This method simply relieves your collection agent from the tedium of manually dialing lots of numbers.
This type of calling is appropriate when the past due account is not responding to prior correspondence or calls and a personal interaction is required.
- Predictive Dialing
- Predictive dialing is very similar to automatic dialing, except the phone system dials several numbers ahead to reduce the amount of wait time between calls that your collection agents handle. Our predictive dialer greatly increases your collection department productivity and can lead to call rate increases of up to 100%.
Database Systems can provide any type of calling program required by your organization and can even blend several types to determine what works best in your specific collections department.
Outsource Your Debt Collection Dialing At Our Call Center
Database Systems Corp. can provide your organization with a turnkey debt collection dialer and voice prompting system. But you can also outsource your debt collection and late payment calling application at very affordable rates through our call center.
This "TRY BEFORE YOU BUY" option lets you experience the productivity gains that are achievable through automation.
Contact DSC today for a free estimate.
Online Client Service Center
Database offers its clients both inbound and outbound telemarketing services with the ability to manage their own IVR and Voice Broadcasting campaigns online. After signing up for our call center services, you can login to your own account with a unique user id and password. IVR clients can view activity reports on a real-time basis.
Voice Broadcasting clients can download voice recordings and call lists and even manage the start and end of their calling campaigns that are operating at our IVR call center. Users can view call campaign reports and the percentage of completion. To visit our Database Service Center, click on the Call Center Outsourcing link.
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