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With technology from Database Systems Corp., the concept of a virtual call center is now a practical reality. Consider having your call center workforce accepting and making calls from remote offices or even from home.
Consider having monitoring and control technology in place to make this scenario possible. Perhaps even your supervisors are working from home as well.
Also consider having a phone system that answers your customer inquiries on its own, but with agents available if ever needed. This phone system can even contact your customers or prospects with announcements and alerts.
This is all possible with our PACER phone system and supporting contact management and computer telephony software. No longer will your call center be hampered by factors such as bad weather preventing your agents from commuting to work.
Your employees can even keep working with some illness or family condition that would typically stop them from coming into the call center. Now you can hire (and retain) some of your best agents who are unable to commute to work on a regular basis. And growth is limited only by your ability to add technology or people, not office and parking space.
Database Systems Corp. (DSC) is a provider of technology products for the telecommunications industry since 1978. Our products have been installed in various different industries and differents government groups (state, federal, and local). We specialize in software development tools and applications, with emphasis on computer telephony integration software, predictive dialing systems and advanced call center software. As a privately held company, we have had the privilege to serve quite a few major corporations as well as small businesses. The following companies and organizations provide products and services relating to the work from home and telecommuting industry and community.
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