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With technology from Database Systems Corp. (DSC), your business or organization can effectively communicate and transact business with your sales partners and vendors. Building this effective communications network is key to running a smooth multi-channel program.
DSC provides automatic message broadcasting that transmits product, sales, and administrative information to your business partners quickly and simultaneously to all parties. Alerts (such as product shortages) can be transmitted automatically based upon business events.
But our technology goes far beyond connecting business partners to company representatives. Information can be collected from the caller prior to connecting to your representatives. In fact, an entire transaction process can be programmed without your business partners talking with one of your representatives. Product availability, pricing, and order status information can all be given to your business partners using simple touch phone responses.
Outbound call campaigns can be launched announcing a new product promotions or product availability information. Pre-recorded messages can be played to your business partners. If the partner or vendor needs to talk with a member of your organization, the message can be programmed to allow a "Press 1...." option and the call will be transferred to one or more designated phone numbers.
Calls can also be automatically placed to remind distributors of ordered product arrivals. Here are a few examples of how our automated phone system can benefit your business or organization.
Database Systems Corp. (DSC) has been providing data management products and services to a wide range of industries and levels of our government. We specialize in software development tools and applications, with emphasis on computer telephony integration software, predictive dialing systems and advanced call center software. As a privately held company, we have had the privilege to serve quite a few major corporations as well as small businesses. The following are groups or organizations that provide business related products and services.
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Database Software and Telecommuting
An important benefit of today's telecommunication advancement is the ability for your employees to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our PACER call center phone system, combined with our CRM application software and computer telephony products, fully supports remote agents. Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant. To obtain additional information about our remote agent capability, you may view our Remote Agent page.
Database CRM Development Software
TELEMATION is a Customer Relationship Management (CRM) software development toolkit employed in a wide variety of applications including contact management, help desk, customer service, direct marketing, and telesales to name only a few. The package also fits both B2B and B2C requirements and has extensive CTI software features. TELEMATION operates on a telecom LINUX server (as well as UNIX and WINDOWS) and communicates with our PC based phone system via a LAN. Software programmers enjoy the freedom to develop and modify call center applications using the Telemation database design toolkit because of robost development features inherent within this application. Telemation also links to service agents running our thin client on their desktop PCs. For a complete product presentation, download our TELEMATION demo.
Database Telephony Software and Call Center Phone System
The PACER is a state-of-the-art call center phone system that handles inbound and outbound phone calls for small to large call centers. Calls are either initiated by the phone system or accepted from the outside and distributed in an intelligent fashion to your service agents. The PACER includes ACD and IVR components, plus Call Recording capability. Using industry standard components, the PACER phone system has features and functions that can only be found in large scale PBX’s, but at a fraction of the cost. And the PACER has predictive dialer capability that cannot be found in most of these larger phone systems. The PACER phone system can connect calls to your employees who are working at home or in remote offices. The PACER is a WINDOWS PC that communicates with applications written on Unix crm software servers over a LAN. Using our computer telephony software, programmers can enhance their cti software
by adding telephony and softphone features. IVR scripts can be developed as well. For a complete product presentation, download our PACER demo.
Contact Database Systems Corp. Today
Contact DSC to learn more about our database programming and database development software.
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