Database Systems Corp.
Call Center Technology

predictive dialers and crm software
computer telephony software predictive dialer

IVR Services
Telecommuting Software
Music On Hold Messages
Call Center Recording Software
Predictive Dialer
Soft Phone
Telemarketing Call Center
XML Push Phone Messaging
Virtual PBX Call Center
Speech Recognition Software
Voice Recognition Software
Emergency Broadcast Systems
Emergency Communications

predictive dialers and crm software
Information

CRM Software Solutions
Predictive Dialer Software
Business Phone System
Telemarketing Autodialer
Virtual PBX Phone System
Computer Telephony Integration
Voice Broadcasting
Telephony Phone Software
IVR Outsourcing
ACD Systems
Call Recording
Customer Contact Center Software
Business Phone Systems


phone software cti software computer telephony integration Database Systems Corp. (DSC) is a provider of technology products for the telecommunications industry since 1978. Our products have been installed in various different industries and differents government groups (state, federal, and local). We specialize in software development tools and applications, with emphasis on computer telephony integration software, predictive dialing systems and advanced call center software. As a privately held company, we have had the privilege to serve quite a few major corporations as well as small businesses. We take great pride in the customer loyalty expressed over the years by our clients. We continue to develop leading edge technologies in order to provide the best products and services for our customers.

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CTI Phone Software Enhances Existing Applications

phone software cti software computer telephony integration Computer Telephony Integration CTI software is a rich set of phone software library routines that enable application programs to control your phone system. This comprehensive CTI software lets you increase employee productivity, enhance customer service and reduce costs by combining the capabilities of our PACER phone system with the custom functionality of your Windows, Unix or Web applications. Data collected by your phone ACD (Automatic Call Distribution) or IVR (Interactive Voice Response) systems can be passed to your existing PC, Unix or Web applications through our phone software. The PACER predictive dialer can automatically call your customers and pass only connected calls to your agents. With our computer telephony software, your telephone and computer work together to provide cost-saving benefits.

Comprehensive CTI Software Features

  • Launch PC/WEB applications - Specific PC, Unix or Web applications can be automatically launched using our telephony software based upon data provided by your phone system.


  • Caller Identification (Caller ID or ANI) - Using our phone software, information from your existing caller database appears on-screen when your telephone rings and remains on the screen during the call.


  • Called Number Identification (DNIS) - With each call, special campaign information can be displayed from the application based upon the number dialed by the caller.


  • IVR Collected Information - Vital information collected by your phone system from the caller can be passed to your application by our phone software. Our computer telephony integration software manages this process and free agents to be more productive.


  • Automated Dialing of Outgoing Calls - You may point and click any phone number in your computer database or Softphone. Your telephone then dials the call - a must for maximizing the productivity of outbound telemarketing or call center service desks.


  • Predictive Dialing - To further increase the productivity of your call center, calls can be launched from the PACER dialer and connected to your agents using our computer telephony software.


  • Online Reporting - Database Systems Corp CTI includes a comprehensive online reporting system plus the ability to customize reports and graphs to your specific needs through our phone software.